On your dashboard, select the Pending Advisor Review queue and click on your work item.

_{Figure 1: eSigning > Pending Advisor Review queue}

The work item opens. Scroll down to the Client Documents pane and check whether all the required documents are present. Ensure that all the mandatory fields are filled in and the validations are cleared out.

 Once the documents are sent for e-signing, they are locked down and non-editable.

_{Figure 2: Adding optional documents for eSigning}

Docupace doesn’t allow you to send the documents for e-signing if certain mandatory fields are not filled in. The following image shows the kind of error messages that pop up.

For more information on the work item panes and field validations, refer to the Starting Point – Overview – User Guide V1.0

_{Figure 3: Error Messages}

Select eSign under the actions button. The Recipient Transactions page opens. The signers identified on the bundle of forms will show up on the list of signers.

 If you do not see the list of correct signers, there might be a technical glitch with the form. Contact your support team to resolve the issue. In the example below, the primary and secondary recipients are expected to sign. Click on each of the Recipient records.

 You can add additional signers to the list by clicking the Add button. Refer to the Setting up Additional Signers section for more information.

_{Figure 4: Recipient Transactions}

On clicking a record, the respective Details form opens. Check the accuracy of the details filled in. Enter any additional details that are required.

Refer to the following table for more information on the fields.

_{Figure 5: Recipient Transactions – Details Form}

6. Click on the Save and Close button to save the entered details and close the form.

7. Click on the eSign button in the Recipient Transactions page.

_{Figure 6: Generating document bundle for eSigning - eSign button}

Upon clicking eSign, the system bundles the documents into DocuSign envelope and sends them to the recipients according to the order specified in the list.

 After all the recipients complete eSigning, they will receive an email with a link to the documents.

 The rep will receive an email to sign the documents once all the signers have completed the e-signing process.

 DocuSign is the e-Sign solution used by Docupace. To access the documents on DocuSign as a signer, you must complete the authentication process

In this section, we will demonstrate:

•  PIN for authentication
•  Setting up additional signers
•  Different authentication modes and sign modes
  • o SMS
  • o Phone
  • o KBA

Note:  In our example, we have demonstrated authentication for both the Recipient Modes – ‘In-Person’ and ‘Remote’.

Note:  It is not common or mandatory to use all of these features in your e-signing process.

. Click on the signers’ Recipient row

_{Figure 7: Recipient Transactions screen}

The Details form of the signer opens. Enter a PIN code in the PIN for authentication. 

Click Save and Close to save the changes and go back to your Recipient Transactions screen

_{Figure 8: PIN for Authentication}

Click on the Add button in the Recipient section.

_{Figure 9: Adding Signers}

The Details form opens. Enter all the details of the new signer and set the Recipient Type, Recipient Mode and Recipient Authentication Mode.

 In this example, we are setting up the KBA authentication mode for a remote signer.

_{Figure 10: Adding Signers (1) - Details}

Click Save to save the changes and go back to your Recipient Transactions screen. 4. The signer is added to the Recipient section.

 Click on the eSign button to generate the document bundle and send it over to the first signer in the list. As there is no Order Index specified in this example, all the signers will receive the documents at the same time. The rep receives the documents to sign once all the recipients have finished signing

_{Figure 11: Adding Signers (2) – Recipient Section}

_{Figure 12: Recipient section – ‘In-Person’ Signer (Auth: SMS)}

On clicking eSign: I) Docupace opens another window and takes the signer through a set of authentication steps.  This window opens only if the signer is “in-person”; the “in-person signer” has the option of triggering the authentication process from within the Docupace application itself. Else, the signer can start the process using the email link. II) The signer receives an email with a link. If the window doesn’t open in Docupace due to a technical glitch, then you can always open the window and go through the authentication steps by clicking on this link.

_{Figure 13: Recipient Authentication Mode – SMS (1)}

Go through the following steps for the SMS authentication mode: 1. Click the Send SMS button.

_{Figure 14: Recipient Authentication Mode – SMS (2)}

Enter the confirmation code that is triggered to your phone and click on Confirm Code to complete the SMS authentication process.

_{Figure 15: DocuSign - Document Bundle}

On completing the process, the document bundle opens up the DocuSign application. The application prompts the user through the various areas to sign. Click on each of the prompts in order to have the signature applied to the document. Click Finish after signing the documents

The second signer in the list is a ‘Remote’ signer with a phone authentication mode set up.  As there is no order index specified, the second signer receives an email the same time as the first signer. So, the secondary signer would be able to sign the documents at the same time as the primary signer

_{Figure 16: Recipient section – Remote Signer (Auth: Phone)}

Click on Review Documents.

_{Figure 17: Recipient Authentication Mode – Phone (1)}

Enter the authentication PIN in the Access Code field and click on the Validate button.

 This step is applicable only if we have set up a PIN for authenticating the signer. In our example we set up a PIN for the remote signer (Secondary Recipient). If you wish, you may also set up a PIN for the ‘In-Person’ signer.

_{Figure 18: Recipient Authentication Mode – Phone (2)}

Click on the Call button to place the automated voice call to the signer.

_{Figure 19: Recipient Authentication Mode – Phone (3)}

Enter the authentication code that appears on your screen:

Once you enter the code on your phone, the document bundle appears on your screen. Submit the electronic signatures and click Finish.

_{Figure 20: Recipient Authentication Mode – Phone (4)}

The last signer in the list is the additional signer – a remote signer with a KBA authentication mode set up. As explained earlier, their only purpose is to acknowledge the documents.

_{Figure 21: Recipient section – Remote Signer (Auth: KBA)}

Click on Review Documents

_{Figure 22: Recipient Authentication Mode – KBA (1)}

. Enter the required personal information to verify your identity and click Next.

Based on your responses, the system generates a list of questions to verify your identity.

4. On completing the questionnaire, the document bundle appears on your screen. Submit the electronic signatures and click Finish.

_{Figure 23: Recipient Authentication Mode – KBA (2)}

Once all the signers complete the eSigning process, they receive an email with a link to the signed documents:

Once all the signers submit the signatures, the rep receives an email with a link to access and sign the documents. The rep is always the last signer.

_{Figure 24: Signed Documents – Email Link}