Introduction

Once a Rep submits an item for processing, it arrives in the Middle Office queue, The Principal Reviewer can then access the items and determine whether they are to be Approved, Rejected, NIGO’d or Pended. Once the item is approved by the Principal Reviewer, it moves into one of the available Home Office queues organized by department. The process of approving, NIGO’ing or rejecting items remains the same across different queues. : This guide demonstrates the various processes that can be initiated from the Home Office queue.