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To fix the NIGO documents and prepare them for wet-signing, perform the following steps.


Tip

NIGO Notification

You will be notified of NIGOs in two ways:

  1. You will receive an email notifying that the work item has been NIGO’d.

  2. If NIGO work items exist for you, then upon logging into Docupace, the NIGO queues will be visible under the My Tasks column.

1

Click on the Work Item in the NIGO queue. If the work item does not appear in the respective NIGO queue, click the Get from Pool buttonon the top-right corner of the Dashboard.

Get from Pool Button

All the NIGO work items that need resolution are automatically routed to the responsible Rep in these NIGO queues. Each time you click the Get from Pool link, the oldest work item will appear on your dashboard. 

Tip

Tip

It is recommended that you get only one work item from the pool at a time. This ensures that the oldest work items get processed first across all available reviewers.

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2

Click on the work item row under ePACs Work Items section to open the Details form of the Work Item.

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3

In the Details form, scroll down to the NIGO Reason Code section. The image on the right displays the reason this item was NIGO’d by the reviewer. In the example on the right, the work item was missing a client signature.

Tip

Tip

Instead of scrolling, you can navigate to a section directly by clicking on the corresponding tab on the left side of the screen.


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4

Check your email for more details. The reviewer will have sent you an email with more specific instructions on what to resolve.

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5

Go back to your work item screen by clicking on the Work Item <#ID> next to Dashboard on top of your screen.

On the right pane, you can see one of the client documents. Check for the field with the missing information and fill it out.In this example, the client signature will be entered.

Tip

Tip

Not all NIGOs will require that a form be updated, but it is most likely that a form is NIGO’d due to some information that is missing on the form.

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6

Click the Save icon to save the updated document.

Note

The form synchronization feature ensures that the client signature, entered once, will be updated in all the documents in the Work Item. If required, you can manually go through all the documents in the work item by clicking on each of the documents under Client Documents section. Check if the NIGO code is applicable in each of the documents and fill out the missing information as required.