The Monitor consists of two main sub-tabs.

• Client Activity (EPACS) - provides access to work items in the ePACS workflow
• Mailroom - provides access to work items in the Mailroom workflow.
  
  

_{Figure 1: Monitor Sub-tabs}

_{Figure 2: Search Function}

Use the search parameters (criteria) on the left side of the page to search for specific work items. The search results are displayed on the right side of the page.

The type of search parameters that appear is based on the workflow type selected in the first dropdown field in the Search area. The above image displays search parameters for ePACS Work Item. Click the search button to display all the Client Activity (ePACs) Work Items in the system. To search for specific items, enter the search criteria in the parameter fields. The system filters the records based on the criteria and displays the search results.

You can search for one or more records by using different search parameters. The parameters are based on the different fields in the records. For drop-down fields, select a value from the list.

_{Figure 3: Search Parameters}

For free-text fields, use the search conditions provided – ‘contains’, ’is’, ’begins with’ and ‘ends with’.

_{Figure 4: Search Conditions}

After entering or selecting the search parameters, click the search button to generate results from the entire database.

_{Figure 5: Search Results}

_{Figure 6: Identifying Work Item Locations}

Work Items that are in the Monitor have not been completed through the workflow. You can determine the location of the work item by viewing the Task Name and/or Node Name.

• Task Name – This is the name your organization has named the workflow queue (Node)
• Node Name – This is the Docupace name for the workflow queue (Node). This is standard across all versions of Docupace.
  
  

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title Note
If you cannot locate a work item on your dashboard, you can use Monitor. The Assigned to column will help identify who in your office or in the back office the work item has been assigned to. If there is no Assigned to name, the work item is in a pool waiting to be assigned. Figure 7: Assigned To

The Mailroom displays any work items containing unindexed documents. Use the Monitor to search scanned/uploaded documents not assigned to you in your dashboard. In your office you may have a designated person scanning/uploading documents into Docupace, the Mailroom in Monitor will display these work items.

_{Figure 8: Unindexed Documents}