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How to Remove a Document from Being Shredded

If you have added a document that in fact, should not be shredded, you can correct the situation as follows:

• change batch status to Error

• open document Details

• select batch and click Remove

What to Do if a Batch Has Errors

If for technical reasons some documents cannot be deleted, the system will change the batch status to Error. You must review the batch to check what has prevented the shredding process. Possible reasons for the error:

• the document was manually added to the batch, but is still under retention according to retention rules

• the document must be kept on hold due to ongoing litigation

• the document could not be deleted due to a technical system error.

Rw ui steps macro

Rw step Open Retention > Shredding Batches(this opens domain 262). Rw step To locate the batch, choose Status Error and click Search. Then click to open the problematic batch. Rw step Scroll down to review the list of documents in the batch. Rw step Scroll back to the top of the screen and click on the the batch name to open the shredding batch details. Rw step If errors were technical, change the status from Error to Approved and click Save and Close. The system will retry to shred the documents in 24 hours. If documents still cannot be shredded due to technical reasons, change the status from Error to Closed and click Save and Close. If some documents should not be shredded due to procedural reasons, leave the status as Error.The system will retain the documents until you manually change the batch status to Approved or to Closed. Note Important! Once the system shreds the documents, they cannot be recovered.

How to See a List of Shredded Documents

Retention > Shredding Documents > Batch ID > Export to XLS