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Introduction: In some cases, you may realize that separately scanned documents (and, therefore work items, Work Items) should be merged together in into a single work itemWork Item. |
The example below shows a process where a document was scanned into the Mailroom and needs to be processed with an active work itemWork Item.
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Write down two work itemWork Item IDs:
 
Click on the work itemWork Item you plan to Merge or click the pencil icon to view the Work Item Details page.  
In the Merge into Request # field, type in the second work itemWork Item number you noted, then click Save and Close.  
Click the Merge button to complete the task. Note: The first Work Item has now been merged into the 2nd Work Item.  Merged Work Items    |