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titleView Changelog

Date

Change

April 2023

Initial Version

January 2024

Added information about logging in by SSO.

Overview

Select the employee and click DETAIL to see or modify the existing employee.

The system opens the Employee Details window’s General tab.

This window displays the basic demographic information about the selected employee.

  • Enter the general information on the left side of the screen.

  • Enter the contact and work information on the right side of the screen.

  • Enter the notes on the bottom, if required.

See the General tab section for more detailed information.

Index Information

Index information is displayed on the header:

  • Employee - employee name. To enter the name, use the General tab.

  • Employee ID

  • Social Security - Social Security Number

  • CRD Number

  • NPN - The NPN (National Producer Number) is a unique NAIC (National Insurance Producer Registry) identifier assigned through the licensing application process. It is required to add the Employee's NPN to this service to receive updates for this Employee. The label Status Not Registered (F) or Status Unknown means we didn't add this NPN to the NIPR. The application communicates with this service via SOAP and REST API. This service provides updates related to licenses and specific Employees.

  • Primary Rep ID - To enter the Rep ID, use the RepID tab.

Buttons

There are eight buttons located at the top of the Employee Detail window.

  • Click the ADD button (A) to register the Employee. The label will be changed to Status Registered.

  • Click the UPDATES button (B) to call NIPR for updates related to this NPN. The data will be updated in the jCore/jPass database.

  • Click the CREATE EMAIL button (C) to send an email letter to the target Employee.

  • Click the FULL REPORT button (E) to make a REST API call to the NIPR to get all the information related to this NPN.

  • Click the REMOVE button (G) to cancel the Employee registration. The system changes the label to Status Not Registered (F).

  • Click the AGENT button (H) to display the Agent/Rep details. Employees may have many agents. Usually, the agent is a freelancer who does not have a workplace, access to the system, etc. Add the agent to the system as a customer and set a link between the Employee and his agents.

  • Click the ADD DOCUMENT button (I) to upload documents. These documents will be visible on the Employee Detail’s Documents tab.

  • Click the SAVE (D) button to update Employee data in the database if the user made some changes via UI.

Note: Most of the buttons (except Create Email, Add Document, and Save) are related to the NIPR service. The NPN field must be filled out to execute possible actions (ADD, UPDATES, FULL REPORT, etc.).

The other tabs (USB Tokens, Goal Assignment, Commission Adjustment, Exchange, Ins. Appointments, Documents, Outside Accounts, and Outside Business) are mostly unused.

Audience: System Administrators, Back Office Administrators

Info

Functionality: Employee Details is used to view, configure, and manage all Employees.

Tabs

Info

Info: The following tabs - USB Tokens, Goal Assignment, Commission Adjustment, Exchange, Ins. Appointments, Documents, Outside Accounts, and Outside Business, are mostly unused.

Rw ui tabs macro
Rw tab
titleGeneral

The General tab displays demographic information and notes. It is divided into three main sections:

  • General Information (1)

  • Contact Information (2)

  • Work Information (3)

The following fields are required:

  • Employee ID

  • Last Name

  • First Name

  • CRD Number (This is the FINRA license number. It is required if the employee has it.)

The fields in the Work Information sections are grayed out. That means they cannot be updated directly. To update this information:

  • Select Work (1) from the Contact Information’s Address dropdown. The system displays the work information in this section.

  • Enter or change the work information (2).

Note

Note: Click SAVE when finished.

To add a new address to the dropdown:

  • Select <Add New> (1) from the Contact Information’s Address dropdown.

  • Enter the description of the new address (2)

  • Click OK.

Note

Note: Click SAVE when finished.

Rw tab
titleSecurity

The Security tab displays credentials and security role information. It allows you to manage user access rights.

Details-Security.png

  • Enter the login name and password for the selected user to access the jCore.

  • Define the additional password parameters (length, expiration date, etc.).

  • Check the Allow SSO login only button to allow particular user to log in through SSO only. With this option selected, the User ID / Password authentication is disabled.

Note

Important: Do not check this box if the organization does not use SSO.

  • Click the Key to use the SSO to access the database through the intranet site (if it is configured for you).

  • Click the Add button after the Signature field, and select the image with the signature.

  • Click the Delete button after the Signature field to delete the signature.

  • Select the Security Role from the list and click Assign >> to assign a selected role to the employee.

Info

Info: jCore has various access levels. In this window, it is not possible to delete the security role already applied to the user, but you can replace the applied type role with another one by clicking it from the list on the left side.

How To Set Up a New jCore User / How To Set Up an Employee’s Security Role

Note: Ensure there are no conflicts with Single Sign-On features.

1. Double-click the relevant Employee Name row from the Filter results.

2. Select the Security Tab to create a login and password combination.

3. Enter the values:

  • Login field (1) – follow the existing naming convention, if applicable.

  • Password field (2) – ensure password length matches the minimum password length value.

  • Confirm field (3) – enter the same Password value.

4. Navigate to the Security Role pane in the lower left corner of the Security tab.

In the pane, select the appropriate Security Role value (1) and click Assign >> (2).

5. Click SAVE in the upper right corner of the Security tab window.

6. Click FILTER in the Employee Manager window to update the display of any new values in the results.

Rw tab
titleRepID

The RepID tab displays business unit and rep id information. It allows you to populate the Rep IDs.

Select Primary from the dropdown, then right-click to edit or delete the Rep.

Select Alternate from the dropdown to display the list of alternate Rep IDs. Right-click and select Add to add a new alternate Rep. Select the Rep and right-click to edit or delete the alternate Rep.

Example of how to map a Rep ID to an Employee Record

1. Double-click the relevant Employee Name row from the Filter results.

2. Select the RepID tab and choose the Rep ID Type from the dropdown in the Employee Detail window.

3. Once you choose Primary or Alternate from the Rep ID Type dropdown (Alternate in this example), right-click in the window to the right of the Alternate value to launch the Add/Edit/Delete menu and select Add.

The Rep. ID window will open.

4. Enter the Rep. ID value in the Rep. ID field and the Provider in the Source field (examples appear to the left of the Rep. ID window for existing mapped Rep IDs).

Click SAVE.

5. Click the SAVE button in the Employee Detail window.

Rw tab
titleManager

The Manager tab displays the information about the selected employee’s manager(s):

  • Manager’s Name

  • Start Date

  • End Date

  • Access rights to Supervisor

Right-click and select Add to add a new manager. Double-click the manager, right-click, and click Edit or Delete to modify or delete the manager.

To assign a different manager, double-click the existing manager and select another from the dropdown. Then click OK.

Rw tab
titleDownline

The Downline tab displays personnel who report to this employee. This information is read-only.

Rw ui tabs macro
Rw tab
titleLocation

The Location tab displays one or more branch locations assigned to the employee:

  • Branch Name

  • Is it a primary location

  • Start Date

  • End Date

  • Notes

Right-click and select Add to add a new location branch.

Rw tab
titleBusiness Role

The Business Role tab displays the business role assigned to this employee (can be linked to Commissions logic):

  • Business Role name

  • Start Date

  • End Date

Info

Info: The administrator or manager is responsible for setting up business roles.

Right-click and select Add to add a business role. Double-click the business role, right-click and click Edit or Delete to edit or delete the chosen business role.

Double-click the existing role, and select the appropriate one from the dropdown. Then click OK.

Rw tab
titleBank Information

The Bank Information tab displays the bank routing and account number for commission payees who are paid electronically (used by the NACHA report). Thus, the Reps received their commissions through electronic transfers.

Rw tab
titleLicenses

The Licenses tab displays the license file in the system, which contains all the Reps' licenses. Select the appropriate parameters (License type, country, and provider) and click FILTER to display information about them and associated employees.

Info

Info: Licenses cannot be added in this tab. To do this, use the importers from FINRA.

Rw ui tabs macro
Rw tab
titleSession

The Session tab displays logs of the latest sessions for the employee, including the date and time when the user logged in and out.

Rw tab
titleStatus Flags

The Status Flags tab displays the list of client-defined Status Flags (as booleans), which can be used to group and report on employees.

Tip

Tips: Set a High Supervision flag for reps who are not transacting correctly. Set a Suspended flag for reps who are transacting illegally and have been suspended by FINRA.

Rw tab
titleUser Defined Fields

The User Defined Fields tab displays the values defined for the selected Employee. A user-defined field is a custom data field that your company may use in addition to the standard ones.

Rw tab
titleAttributes

An attribute is a custom data field for client use in addition to the standard ones. The Attributes tab displays just these attributes created for the selected employee.

Rw tab
titleAlerts

When the system runs the surveillance, the Alerts tab displays the alerts for this employee.