Click on Images to Expand Them
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Introduction: In some cases, you may realize that separately scanned documents (and, therefore, Work Items) should be merged into a single Work Item. |
The example below shows a process where a document was scanned into the Mailroom and needs to be processed with an active Work Item.
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Write down two Work Item IDs:
Click on the Work Item you plan to Merge or click the pencil icon to view the Work Item Details page. 
In the Merge into Request # field, type in the second Work Item number you noted, then click Save and Close. 
Click the Merge button to complete the task. Note: The first Work Item has now been merged into the 2nd Work Item.   |