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Introduction

: You can use Starting Point to put together the forms you need for opening new accounts and maintenance activities

. ETI Quik Forms (partnering with Docupace) handles the form management

. This guide describes how, as a rep, you can launch Starting Point

.

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Open New Accounts

Using Starting Point, you can create accounts for new or existing clients. 

Step 1: To launch the Starting Point, click the Starting Point link from the New dropdown menu.

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Figure 1: Starting Point –Launching from Smart Office

Step 2: Click on the New Account icon.

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Figure 2: Creating New Accounts

Step 3: After selecting the New Account icon, the window shown in Figure 3 appears. Based on your requirements, select New Client, Existing Client, or Multiple Clients.

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Figure 3: Opening accounts for new or existing clients

New Clients

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Figure 4: New Clients form

When you select New Client the following window appears.There are different sections in the form: Details, Spouse, Rep, Primary Beneficiaries, and Contingent Beneficiaries. By clicking on the links present on the left side of the dashboard, you can quickly navigate to the respective section in the form.

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titleNote

The section’s cardinality (the number of records present in the section) appears next to these links once you add records to the respective sections.

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titleNote

All sections and fields marked with a red asterisk (*) are mandatory. All other required fields for each Client Type are listed in the table below (refer to the sub-table).

FieldsDescriptionDetailsUse this section to provide basic details about the clientClient Type

Select the client type from the following options:

  • Person
  • Beneficiary
  • Business/Entity
  • Other
  • Prospect
  • Trust

The following sub-table provides the list of fields required to be filled in When you select a particular type:

TypeRequired Fields
PersonLast Name, First Name, TIN/SSN, Rep
BeneficiaryRep
ProspectCompany Name, TIN/SSN, Rep
Business/EntityCompany Name, TIN/SSN, Rep
TrustCompany Name, TIN/SSN, Rep
Client Status

Select a client type from the following options:

  • Active Client–If the new client is an active one, select this option.
  • Inactive Client–If the status of the new client is currently inactive, select this option.
  • Prospect–If you want to send the client status as a potential client, select this option.
Business Type

Select a business type from one of the following options:

  • Broker Dealer
  • Unaffiliated
  • Non BD
  • Type
  • Independent RIA
  • INS
SpouseUse this section to add a spouse’s details. Click on the Add button and select Client Folder. A table displaying the existing client records appears. Select the spouse’s record, if presentSelect Button

Click on the checkbox next to the record you want to select, and then click the Select button.

  • This button is activated only if you select at least one record.
  • When you click this button, the New Client Form appears again. The Spouse section displays the selected record.
  • You can add only one record to the Spouse section. When you select more than one record, the system uses the last selected record to populate this section.
Create New ButtonClick this button to enter a new record into the system.A new client form appears.Cancel ButtonTo cancel one or more selections, click this button. The checkboxes are reset.Rep

Use this section to add one or more reps’information. Click on the Add button. A table containing the existing reps’ records appears. Select the required rep(s).

For more information on how to add records, refer to the Spouse section

Primary BeneficiariesUse this section to add the primary beneficiaries of the client. Click on the Add icon to add the details.Details sectionIn the Relationshipfield, select the beneficiaries’ relationship with the client.Secondary Client

Use this section to add a secondary client.

For more information on how to add records, refer to the Spousesection.

After adding the secondary client, click Save on the top-right corner. You are routed back to the main form. The Primary Beneficiariessection displays the list of the added beneficiaries

Secondary BeneficiariesUse this section to add thesecondary beneficiaries. For more information on how to add beneficiaries, refer to the previous section.

Form Submission

To take an action on the client form, refer to the following table.

Click the...To...Save ButtonSave the changes and submit the form.Cancel ButtonTo close the form without saving changes

On saving the form, Docupace presents the user with a series of Account Wizardsteps. Learn more...

Opening Accounts for Existing Clients

When you select Existing Client, the following screen appears. Use the filter parameters on the left to search for a client. Click on the icon next to a parameterto select a filter condition. In the above example, the begins withfilter condition on the last name (‘Kra’) results in two records. To choose a client account, click on its record row.When you select an account, Docupace presents the user with a series of Account Wizardsteps.Learn more...

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Figure 5: Searching for Existing Clients

Account Wizard

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Figure 6: Selecting the Vendor

Step 1: Select the vendor you would like to use.

Here, the Vendor refers to the financial institution where your account is held

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Figure 7: Selecting the State

Step 2: Select a state from the drop-down list. Else, select No State Required.

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Figure 8: Selecting a New Registration Type

Step 3: Select aregistration type from the drop-down list.

At every stage, the selections of the previous stage are visible underHistory.

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Figure 9: Selecting the Account Services

Step 4: Select an account service fromthe drop-down list. Else, select No Account ServiceRequired.

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Figure 10: Selecting the Account Option

Step 5:Select an account option from the drop-down list. To skip this step, click on Nextor Select None.

Reviewing and Creating Work Items

After completing the Account Wizard steps,a summary screen opens. Review all the details entered for accuracy. Based on the answers provided in the Account Wizard, the system presents the user with all the appropriate forms. You can add any additional forms available to the required set of forms:

1.To add additional forms, click Add Forms in the Required Forms section. Select one or more forms from the library.

2.To move forms from the Optional Forms section into the Required Forms section, click on the Add button.

Alternatively, click Remove to move the forms back to the Optional Forms section.

A history of the answers you chose is included on the right hand side; you can click any of those items to go back and change your answers in the wizard if necessary.

After reviewing all the details, click on the Create Work Item button

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Figure 11: Creating Work Items 

Filling out the Forms

After creating the work item, the user is presented with the following screen:

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Figure 12: 

The Actionpane describes which step the work-itemis in the process. In this example we are in Pending AdvisorReview

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Figure 13: 

The ePACs Work Itemspanedisplays some of the work item’s attributes. Click onthe work item row to open its Detailsform

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Figure 14: 

The Client Documents pane displays the list of all the forms filedin the Work Item. Click on thecorrespondingrow to open the form in the Document Viewer

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Figure 15: 

The Required Formspane displays the list of all therequired forms present in the Work Item. Click on theOpenbuttonto view the form in the Document Viewer

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Figure 16: 

The OptionalFormspane displays the list of all theoptionalforms present in the Work Item. Click on theAddbuttonto move a form into the Required Formspane.

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Figure 17: 

The Client Folderpane displays some basic attributes of theaccount owner such as the first and last name. Click on the row to see the entire list of attributes.

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Figure 18: 

The Client Subfolder pane displays some basic attributes of theaccount. Click on the row to open its Detailsform.

Navigation

As shown in the above image, the Work Item window is split into different panes. Scroll down to the Client Documentspane and click on each of the documents. Review the corresponding documents as they appear in the DocumentViewer. Ensure that the documents include correct information.

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Figure 19: Accessing client documents

Clearing Validations on the Forms

Note: Using validation prompts, Docupace walks you through the missing information and helps you fill out and ensure the accuracy of the information entered. This reduces, if not completely remove, any NIGOs from the account opening process.

Note: Docupace will not validate every field. Validations are in place to prompt the user ensuring any required fields are filled in as well as other fields that are important but not required for successful application processing. It is important to look at all the validations -both red andyellow-to reduce thepossibility of the investmentapplication from being NIGO'd back to you.

Fill out the fields as indicated by the color-coded validation prompts:

  • The fields marked in redare mandatory. You cannot send the item for review or e-signing until you fill out these fields.
  • The fields marked in yelloware optional. Although you can send the item for review or e-signing without filling in these fields, it is advisable you do so.

Click the icon to savethe changes in your documents

Form Synchronization

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Figure 20: Action Pane > Actions Dropdown

For new accounts, the account application with be the first document presented to the rep. On saving the document:

1.All validation prompts for the filled-in fields are cleared out.

2.If the forms share common attribute types (for example, an account number field), then the data entered in oneform is cascaded down to all the other forms to reduce the amount of data entry necessary

.After filling out the forms, you can reassign the forms or gather signatures from the clients, as required.

Use the buttons in the Actionpane to take the next step

Note: Once all the forms are filled out satisfactorily, click on Actions> eSignto start the eSigning process. Else, click on Actions> Combine and Printto gather the forms for wet signatures . For more information, refer to the eSigning –In-Person and Remoteand Preparing Documents for Wet Signuser guides.

and create a new Work Item in Docupace. Once the Work Item is created, it goes through your company’s approval workflow and then gets sent to the Back Office for processing. Other systems may be integrated with the Docupace API for a smooth New Account Opening (NAO) procedure.

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titleVersion History

Date

Change

March 2024

Updated for clarity and UI look & feel.

January 2023

Latest Starting Point updates.

Contents

Rw ui children

Audience: Financial Professionals

Info

Functionality: Starting Point creates work items and combines PDF forms to add account documents to the system.

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