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All Cases (A): This report identifies the distribution of support cases submitted by Back Office users.
All Open Cases (B): This report includes all cases not marked Done or Closed.
All Closed Cases (C): This report includes all Closed or Done.
Lifecycle (D): The Lifecycle chart represents the number of open requests grouped by the number of days they have been open. The x-axis denotes the number of days, while the y-axis represents the count of requests within each time frame.
All Cases by Status (E): This section breaks down all cases by status.
Open Cases by Status (F): This section breaks down all open cases by status. Open means they are not marked as Closed or Done.
All Cases by Platform Area (G): This section categorizes all cases by platform area. You can see what specific areas of the platform relate to your cases. Docupace leverages data across all firms and uses it to focus on platform improvements.
Open Cases by Platform Area (H): This section lets you see the parts of the system that relate to Open cases.
Statuses
You may see one of the following statuses in the Support Portal.
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