How to Remove a Document from Being Shredded
If you have added a document that in fact, should not be shredded, you can correct the situation as follows:
change batch status to
Erroropen document Details
select batch and click Remove
What to Do if a Batch Has Errors
If for technical reasons some documents cannot be deleted, the system will change the batch status to Error. You must review the batch to check what has prevented the shredding process. Possible reasons for the error:
the document was manually added to the batch, but is still under retention according to retention rules
the document must be kept on hold due to ongoing litigation
the document could not be deleted due to a technical system error.
How to See a List of Shredded Documents
Retention > Shredding Documents > Batch ID > Export to XLS