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The NIGO/Reject App

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Introduction: This guide describes how to use the NIGO/Reject app.

Change Log:

Date

Changes

Date

Changes

Nov 2021

Comprehensive documentation about the NIGO/Reject app.

Audience: Back Office users.

Functionality: The NIGO/Reject app allows users to quickly set Reason Codes and add additional notes to the notification email.

The NIGO/Reject App

 

Reason Code History Domain

The app updates the Reason Codes on the Work Item. You can view a history of these changes in the Work Item Details, under the Reason Code History section.

A. The Reason Code History navigation menu item

B. The Reason Code History

 

This section captures all Reason Codes types, including NIGO, Reject, and QC. The information recorded in this section includes:

  • Date/timestamp

  • User

  • Type of Reason Code

  • Action performed

  • Reason Code

 

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