Client Activity (ePACS)
- Mercedes Rothwell
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Work Items that are in the Monitor have not been completed through the workflow. You can determine the location of the work item by viewing the Task Name and/or Node Name.
Task Name – This is the name your organization has named the workflow queue (Node)
Node Name – This is the Docupace name for the workflow queue (Node). This is standard across all versions of Docupace.
Note: The work items may be assigned to you in your dashboard or moving through the Back-office Processing queue.
Note: If you cannot locate a work item on your dashboard, you can use Monitor. The Assigned to column will help identify who in your office or in the back office the work item has been assigned to. If there is no Assigned to name, the work item is in a pool waiting to be assigned.
