The Docupace Blue Arrows pull data from the Client Folder to help Advisors complete forms in a Work Item more easily and precisely. They can also pull information from other forms in the Work Item that you have already filled out.
For the Blue Arrows to work, you must configure connections between the Client Folders and form fields. The more connections you add, the easier it will be to complete the forms.
The sections below explain where the Blue Arrows look for information, as well as how to maximize the four types of Client Folder Connections.
Blue Arrow Process: The process works as follows:
First, the system scans the work item documents and identifies the kind of information required for each field.
It checks to see if a connection in the Client Folder has matching information.
Then, it displays a Blue Arrow to the left of the matching fields.
The user can then choose to auto-populate fields with the found data or type it manually.
Connections in the Client Folder
When you register a new Client in Docupace, the system creates a folder for that Client to contain all the related information. Besides storing client subfolders with documents related to client accounts, the system can connect information about related individuals. These can be:
A. Other clients in the Docupace system - Spouse, Authorized Individuals, Trustees
B. and C. Other persons related to the account - Primary and Contingent Beneficiaries
These connections allow you to:
organize related information in the same place
pre-populate data on forms
change recipients for signature fields
automatically complete form fields via Blue Arrows.
Organize Related Information
The Client Folder displays connections in a summary format, which makes it easy for you to reference the information quickly. The information appears in sections and you can view all the related records at once. If anything changes, for example, due to divorce or marriage, you can add or remove these connected records as needed.
Pre-populate Data on Forms
Forms will pre-populate the following information if it is present in the Client Folder:
The Client information section that matches the Client Type (such as Trust, Person, Entity, etc)
Spouse sections
Primary Beneficiary sections
Contingent Beneficiary sections
Note: People added as Authorized Individuals can only be added to forms via the Blue Arrows.
Change Recipients for Signature Fields
Signature fields auto-populate with the owner’s information. However, sometimes the owner is not able to sign the document. To allow Reps to switch between the account owner and an Authorized Individual, you need to configure Authorized Individual to appear for fields normally reserved for owners.
Example: A father opens an account on behalf of his three-year-old son. However, minors cannot legally sign documents. The father needs to sign the document as an Authorized Individual.
Tip: If the Blue Arrows are not carrying over the desired information, you can check what the system is looking for by visiting the Form Fields Meta domain (255) and the Form Fields Groups domain (275).
Complete Forms Using the Blue Arrows
The Blue Arrows allow you to auto-complete forms by pulling information from the Client Folder. Each section that you fill out adds additional information that the Blue Arrows can use.
Example: The system can use the primary beneficiary to auto-complete both general beneficiary sections and primary beneficiary sections.
Example: The system can use the spouse information to auto-complete both the additional account holder section and the beneficiary sections.
Tip: The more connections you make in the Client Folder, the easier and faster it will be to fill out forms for each Work Item.
