When an advisor launches Docupace's Starting Point solution (from Docupace or a 3rd party CRM partner), a New Request screen opens and guides them through an 'interview' process to help determine the required form set.
Based on the answers provided by the advisor, the appropriate forms are assembled into a packet for the advisor to process. The advisor can either print the forms for a client's wet signature (and subsequent imaging into Docupace),or process the work completely electronically (Signature Pad or eSign) within Docupace.
Required form sets
Forms Matrix
The Forms Matrix is where the Starting Point questions are configured:
Name | Description |
|---|---|
Request Group | This is more of a general grouping, such as New Account, Maintenance, etc., that is used to classify the general request (Wizard Question #1). |
Derived Request Type | This determines the correct request type for routing the work through the workflow. This is the request type that will be automatically assigned to the created work item. |
Derived Client Subfolder Type | When a new account is requested, a Docupace Client Subfolder is created and the Subfolder Type is assigned (usually Brokerage or Advisory, but it may be different depending on the broker-dealer (BD) configuration). |
Required | A Yes/No field. If you select Yes, then all forms listed in the record reside in the Work Item and must be used. If No, then there is a separate process (explained in more detail in the Forms page of this guide). |
Entity | This provides the ability to filter the request by entity (if it is set up in your site). |
Forms | For this you search for and add the forms that will be associated to the various linkages/combinations. |
Vendor/Custodian | This is used to select the vendor. Example: The Clearing Firm, BD, or Direct (Wizard Question #2). |
Product Type | This is used to select what product type may drive specific forms (Wizard Question #3). |
Registration Type | (Wizard Question #4). |
Account Service | Not required. This is a free list to give user more flexibility. (Wizard Question #5). |
Account Option | Not required. This is a free list to give user more flexibility. (Wizard Questions #6). |
Example: After using the wizard, a completed record may look like this:
Tip: In this example, the following will occur:
A client subfolder will be created with the associated subfolder information of Subfolder Type Brokerage, Registration Type of Individual, and Product Type of Brokerage.
A subfolder linked to a newly created work instruction with a Request Type of New Account – Brokerage and a single form will be assigned to this work item: Pershing New Account Instructions (based on the fact that only one form was selected in the matrix).
Example of a completed record
Request Group: New Accounts
Vendor/Custodian: Pershing
Product Type: Brokerage
Registration Type: Individual (not visible)