eSubmit (Concierge) Widget Guide

Introduction: This guide describes how to use the eSubmit Widget in order to quickly create a new Work Item.

Functionality: The eSubmit widget gives the Advisor a simplified way to submit business to the back office. It is used to easily create a new Work Item and to quickly upload filled out forms and other scanned relevant documents (such as checks) for a new account. The documents are then indexed, organized, and processed by the back office employees.

Steps to Use

The eSubmit Widget is usually accessible on the Advisor Dashboard. To use submit documents for a new account, proceed as follows:

Step-by-Step

Step

Result

1

Click on the eSubmit Request icon.

eSubmit Widget

2

The Create Work Item page opens. Fill out the required and optional fields as necessary. The mandatory fields are marked with an asterisk.

Rep* - Select a Rep code in the dropdown of values from the Rep domain.
Registration - Select a Registration type in the dropdown of values from the Registration Types domain.
Vendor - Select a Vendor company in the dropdown of values from the Vendors/Custodians domain.
First Name - Account Owner's first name
Last Name - Account Owner's last name
Entity/Trust - Account Owner's name if it is an entity or trust
TIN/SSN - Account Owner's Tax Identification or Social Security Number
Instructions for Back Office - Additional notes about the work item
Are you mailing additional documents?* - Select whether you will be sending documents by mail to the back office:
- Yes – you will be able to print coversheets for these paper documents, or
- No – you will only be able to upload electronic files.

Create a new entry for the account

3

Click Create Work Item. The widget sends the initial Account information to the system and creates a Work Item with the request type Concierge Submission and then the Summary page opens.

eSbmit Widget Summary page

The Summary page shows the created Work Item's ID number and allows you to perform the following actions.

Summary Page Actions

Action	Details	Screenshot
Print Coversheet	Click to open a page with the Work Item information. Print and add this sheet to those paper documents that will be mailed to your operations team.	eSubmit Transaction Information Sheet
Print Barcode	Click to open a page with a barcoded sheet for this work item. Print this sheet if you want to scan and add documents to this work item at a later time.	Work Item's Barcode Sheet
Upload Documents	Click to upload electronic versions of the documents (scanned or filled out electronically). The Direct File Uploader pop-up appears. Drag and drop your files unto the pop-up window and click Start Upload. When your upload is completed, the pop-up will close and the following messages will appear on the Summary screen: "Your documents have been uploaded."	Direct File Uploader pop-up
Open Work Item	Click to open the Work Item that has just been created. The transaction information sheet will be included. The work item will show a message that "Folder required. Request type needs to be changed to an appropriate client activity request type for further processing"	Work Item created with eSubmit widget
Start New	Click to create a new Work Item for another Account. The widget returns to the first screen.	eSubmit widget initial screen

Congratulations, you have created a Work Item for a new Client Account!

Deployment

Please reach out to your support contact to deploy the eSubmit widget for your site or refer to the Developer Guides for instructions on how to add a widget to an interface and a menu.

Date	Change
April 2020	Separate options to print a Coversheet or a Barcode for the created Work Item.
August 2019	Change to the overall design. Name changed to eSubmit widget. Re-built on Docupace Start technology.
July 2018	The initial Concierge widget.

eSubmit (Concierge) Widget Guide

Table of Contents

Steps to Use

Deployment