Page Comparison

1

Priority 1

Reserved for escalation of individual WI.

The escalation of individual WI:

• Allows the individual WI floating to the top of everyone's list to be worked "ASAP."

• Is not assigned by a skill. Assigned to individual work items using the Is Priority field.

2

Unique Skills

Exist for WIs with the established bottlenecks in the skilled resources. There are the following prerequisites:

• Might be one or two people that are authorized to approve a WI of a certain amount.

• Only one or two people are authorized to perform the task such as check writing.

3

Rare Skills

These should be for skills that are out of norm or temporarily scarce. They are:

• New product launch where only a few specialists may have the appropriate knowledge.

• Struggle items with heightened supervision or sensitivity.

• Windfall transactions.

4

Uncommon Skills

Used for the time-sensitive items or items of importance. They are:

• Higher value transactions.

• Primary skill of a user with the limited workload but the ability to do common skills when primary work is exhausted.

5

Common Skills

Baseline priority: the common skills make up the vast majority of your skills.