Advanced Task Assignment
Introduction: This guide provides information about Advanced Task Assignment. This feature allows the system to assign Work Items to users with the appropriate skills according to the Service-Level Agreement (SLA).
Table of Contents
Change Log:
Date | Changes |
|---|---|
March 2021 | Provided documentation about the Advanced Task Assignment. |
Audience: Financial Professionals and System Administrators (BD Admins).
Functionality: Advanced Task Assignment aims to assign Work Items (WI) to users with the appropriate and calculating SLAs for WI’s based on attributes associated with the WI.