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Advanced Task Assignment
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Advanced Task Assignment

Owned by Nataliia Plakhtii (Deactivated), created
Last updated: Jan 29, 2025 by Inese Auzina

Introduction: This guide provides information about Advanced Task Assignment. This feature allows the system to assign Work Items to users with the appropriate skills according to the Service-Level Agreement (SLA).

Table of Contents

 

Change Log:

Date

Changes

January 2025

Information about application preferences and the corresponding order of assignment.

March 2021

Provided documentation about the Advanced Task Assignment.

Audience: Financial Professionals and System Administrators (BD Admins).

Functionality: Advanced Task Assignment aims to assign Work Items (WI) to users with the appropriate and calculating SLAs for WI’s based on attributes associated with the WI.

 

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