Part 4: Actions for Work Item

The following chart represents actions for assigning Work Items to the appropriate users at the right time.

Action	Sets Field Value	Logic

Action	Sets Field Value	Logic
Set work Item skill	Work Item.Skill	Work Item.Workflow = Skills.Workflow Work Item.Task Node = Skills.Node Name Work Item.Request Type = Skills.Request Type Work Item.Contract Folder.Resident State = Skills.Resident State Work Item.Contract Folder.Producer Code = Skills.Producer Code Work Item.Contract Folder.Product Name = Skills.Product Name Work Item.Contract Folder.Suitability Level = Skills.Suitability Level Work Item.Contract Folder.With Money = Skills.With Money Work Item.Contract Documents.SUM(Check Amount) <= Skills.Check Amount Max
Set priority by skills	Work Item.Priority	`If Match between WI and Skills Domain then Work Item.Priority = WorkItem.Skills.Skills Rarity.Priority else no match then Work Item.Priority = 5 (Or if default app preference is available, use that.) End If`
Set work item SLA Due Date by Skill (defining due date)	Work Item.SLA Due Date	If Match between WI and Skills Domain then If Skills.SLA Same Day Is Not Null then If TimePart(Work Item.SLA Start Time 209.120008) < Skills.SLA Same Day then Work Item.SLA Due Date = Today @ Skills.SLA Same Day else WI SLA after Skill Same Day SLA Work Item.SLA Due Date = Next Business day (not including Holidays) @ Skills.SLA Same Day end if else If "Expedited" Then Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due Expedited) else not "Expedited" then Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due) end if end if else no match then Work Item.SLA Due Date = addBusinessHours(SystemTime, Application Preference.Default SLA Business Hours) End If
Set work item SLA Due Date by skill when the work item is expedited	Work Item.SLA Due Date
Set work item SLA dates by Skill (defining the task due date and target start date)	Work Item.SLA Task Due Date Work Item.SLA Task Target Start Date	If Match between WI and Skills Domain then If Skills.SLA Same Day Is Not Null then If TimePart(Work Item.SLA Start Time) < Skills.SLA Same Day then Work Item.SLA Due Date = Today @ Skills.SLA Same Day Work Item.SLA Target Start Date = Today @ Skills.SLA Same Day else WI SLA after Skill Same Day SLA Work Item.SLA Due Date = Next Business day (not including Holidays) @ Skills.SLA Same Day Work Item.SLA Target Start Date = Next Business day (not including Holidays) @ Skills.SLA Same Day end if else If "Expedited" Then Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due Expedited) Work Item.SLA Target Start Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due Expedited - Skills.SLA Business Hours Lead Time) else not "Expedited" then Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due) Work Item.SLA Target Start Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due - Skills.SLA Business Hours Lead Time) end if end if else no match then Work Item.SLA Due Date = addBusinessHours(SystemTime, Application Preference.Default SLA Business Hours) Work Item.SLA Target Start Date = addBusinessHours(SystemTime, Application Preference.Default SLA Business Hours - Application Preference.Default SLA Business Hours Lead Time) End If
Set work item SLA dates by Skill Expedited (determines if the WI should be expedited)	Work Item.SLA Task Due Date Work Item.SLA Task Target Start Date