Launching the Skills
Domaindomain
To perform skill-based filtering, launch the Skills domain:
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Adding Skills for a Work Item (WI)
Skill-based filtering aims to assign the appropriate Work Items (WIs) to the appropriate users with the proper work items to users who have the appropriate skills. Thus, users can accomplish all the assigned WIs regarding the service-level agreement (SLA).
To add new skills:
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You can also can:
Export search results to Excel. For more information, view Exporting Search Results.
Customize a view of reports. For more information, view Docupace Report Builder.
Saving results onto a computer