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titleView Changelog

Date

Changes

November January 2022

Created initial version.

December 2023

Screenshots updated

Alert Monitor

To access the Alert Monitor, click the Compliance tab (1), then click on Alert Monitor (2). The Alert Monitor allows you to view and manage alerts in your system.

Alert Search

How to Evaluate Alerts

Note: The example below demonstrates how to evaluate Account Value Change alerts.

Rw ui steps macro
Rw step

  1. While in the Alert Monitor, click the Alert Search Tab.

  2. Enter the following values:

Status = All*
Approver = All*
Source object = [Account]

*These are the default values of the dropdown.

Rw step

Click EVALUATE ALERTS. This opens a new dialog box.

Note: If you have more than one monitor, the dialog box may appear on a different screen.

Rw step

On the Trades Tab, de-select the Trades checkbox (1). Then click OK (2).

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Click on the Accounts tab then enter the following values. Click OK.

  • Include Accounts = Selected (checkbox)

  • Account type = Brokerage Account (Dropdown)

Tip

Tip: You can also click Exclude Closed Accounts.

Setup

There are several subtabs in the Setup tab.

Alert Status Flags

  1. To add a new alert status flag, enter:

    • status flag name

    • description

    • flag value.

  2. Click ADD to add the new alert status flag.

  3. Click SAVE to save the flag for reuse.

Alert Types

The Alert Types subtab displays a list of all defined alert types. It contains:

  • Alert Type Name

  • Alert Type Description

  • Alert Type Code

  • Alert Risk Value

  • Suppression Days

Rw ui tabs macro
Rw tab
titleAlert Type Details

Double-click the alert type to open the Alert Type Detail window.

Select the required alert type to see the assigned lookup tables and employee assignment rule setup. Double-click the lookup table to open the Edit Lookup Table Assignment window. Click the Employee Assignment Rule Setup tab to assign the rule.

Make changes in the Alert Type Detail window and click SAVE.

Tip

Tip: See the Alert Values tab, and Examples of Alert Types Tasks section, Suppression Days tab (2) on how to define the suppression days for your particular needs.

Tip

Tip: See the Alert Values tab to modify the alert details, and Examples of Alert Types Tasks section, Risk Values tab (1) on how to adjust the risk value for your alert.

Rw tab
titleEdit Lookup Table Assignment

Modify dates in the Edit Lookup Table Assignment window or click DETAILS to modify lookup values.

Click SAVE when finished.

Tip

Tip: See the Alert Values tab and Examples of Alert Types Tasks section, Rule Building tab (1) on how to modify dates and lookup values for your alert.

Click DETAIL to display the complete lookup table for the selected alert type.

Each of these lines is a separate alert with the Missing Suitability Profile type.

Double-click the row you are interested in (Missing Suitability - Birth Date Unsolicited in the example).

In the Lookup Table Row Detail window (Figure) verify the flags (Birth Date = Yes (1), and Solicited = No (2)). If these details overestimate the risk, then you can decrease the risk value by adjusting it. If this alert flag is 10 for Missing Suitability, you can adjust it to -8, then it will flag as a risk value=2.

Click SAVE (3).

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titleEmployee Assignment Rule Setup

In the Employee Assignment Rule Setup tab, select the Employee Assignment Rule from the list.

Click SAVE when finished.

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titleAdjustment Factor

There are various alert types used in the system. Each type has to be evaluated with the Risk Value (1). By default, each alert has its risk value, based on the alert type.

Select Alert Type (2) (Missing Suitability Profile in the example) and double-click the corresponding Assigned Lookup Table (3).

Employees

In the Employees subtab you can:

  • Search employee records

  • Add new employees

  • Delete/modify existing employees

  • View historical employee data

Tip

Tip: See the Employee Manager guide for detailed information.

Alert Schedule Setup

  1. Select the Schedule type:

    • Manually

    • Daily

    • Weekly (enter the week) (W)

    • Monthly (enter the day of the month) (M)

  2. Select the time (hour) when to display the alert.

  3. Click Alert Source Parameters to configure the alert (see the details in the next screens).

  4. Click SAVE when finished.

Rw ui tabs macro

Rw tab
titleTrades

Click the Trades tab to open a Trades Alert Schedulers window.

Configure required parameters:

  1. Select the Date Type:

    1. Trade Date

    2. Entry Date

    3. Settlement Date

  2. Select the Start and End Dates for the Alert.

  3. Enter the System ID.

  4. Enter the Rep Company.

  5. Select the Operation from the dropdown list.

  6. Enter the Minimum Amount for the trade.

  7. Select the Alert Type from the dropdown list.

  8. Check New Trades Only, Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required.

  9. Click OK when finished.

Rw tab
titleAccounts

Click the Accounts tab to open an Accounts Alert Schedulers window.

Configure required parameters:

  1. Select Location from the dropdown list.

  2. Enter Account Number.

  3. Select Account Type from the list.

  4. Select Account Subtype from the list.

  5. Enter the Rep Company.

  6. Select the Alert Type from the dropdown list.

  7. Enter As Of Date.

  8. Check to Exclude Closed Accounts, New Accounts Only, Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required.

  9. Click OK when finished.

Rw tab
titleAddresses

Click the Addresses tab to open an Addresses Alert Schedulers window.

Configure required parameters:

  1. Select the Alert Type from the dropdown list.

  2. Check to Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required.

  3. Click OK when finished.

Rw tab
titleAudits

Click the Audits tab to open an Audits Alert Schedulers window.

Configure required parameters:

  1. Select the Start and End Dates for the Alert.

  2. Select the Alert Type from the dropdown list.

Check Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required. Click OK when finished.

Rw tab
titleContracts

Click the Contracts tab to open a Contracts Alert Schedulers window.

Configure required parameters:

  1. Select the Security Role from the dropdown list.

  2. Select the Company from the dropdown list.

  3. Select the State from the dropdown list.

  4. Select the Alert Type from the dropdown list.

  5. Check to Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required.

  6. Click OK when finished.

Rw tab
titleEmployees

Click the Employees tab to open an Employees Alert Schedulers window.

Configure required parameters:

  1. First and Last Name of the employee.

  2. Enter the Rep ID.

  3. Select the Business Role from the dropdown list.

  4. Select the Security Role from the dropdown list.

  5. Select the Alert Type from the dropdown list.

  6. Check to Exclude Closed Employees, New Employees Only, Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required.

  7. Click OK when finished.

Rw tab
titleLicenses

Click the Licenses tab to open a Licenses Alert Schedulers window.

Configure required parameters:

  1. Select the Security Role from the dropdown list.

  2. Select the License Type from the dropdown list.

  3. Select the Jurisdiction Type: Country(ies) or State(s).

  4. Select the Country(ies) or State(s) of the jurisdiction from the dropdown list.

  5. Select the Alert Type from the dropdown list.

  6. Check New Licenses Only, Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required.

  7. Click OK when finished.

Rw tab
titleOrders

Click the Orders tab to open an Orders Alert Schedulers window.

Configure required parameters:

  1. Select the Date Type:

    • Order Date

    • Expiration Date

    • Submission Date

  2. Select the Start and End Dates for the Alert.

  3. Select the Alert Type from the dropdown list.Check New Orders Only, Generate Multiple Alerts per Alert Type, and/or Generate Debug Alerts if required.

  4. Click OK when finished.

Alert Values

The Alert Values tab allows you to create names for your alerts.

Click the Setup (1)> Alert Values (2) tabs.

  • Enter the Value name, Code, Description, and/or Severity (3), then click FILTER (4) to display only the filtered records.

  • Double-click the record (or select the record and click DETAIL) to display or edit record details. Edit details in the Alert Value Detail window and click SAVE.

  • Click ADD to create a new record. Add details in the Alert Value Detail window and click SAVE.

  • Select the record and click DELETE to delete the record.

  • Click EXPORT to export the report in the CSV or XLS format (Figure 3).

  • Click IMPORT to import the CSV file into the report (Figure 4).

Note

Warning: Selected file should have columns in the same order as in the report.

  • Click Column Selector (5) to configure the report options.

Rw ui tabs macro
Rw tab
titleReport Options

  • Define page size (default value 20, maximum 200).

  • Select a column and click the up or down arrow to move this column up or down in the list.

  • Check the Fixed Column Size checkbox to freeze the column width.

  • Click Column Resizing and adjust the width of each column (Figure 6). Click Save to save the settings.

  • Double-click the checkbox in the Include in the Report column to display this column in the report.

  • Double-click the checkbox in the Total column to calculate the total value in this column.

  • Double-click the checkbox in the Sort By column to enable the sorting of the records by the selected column.

  • Click Save when finished.

Rw tab
titleAlert Value Detail

  • Name - summary of the alert, alert flag.

  • Description - short description or some details of the alert.

  • Code - recommended: abbreviated name or alert symbol.

  • Severity - defines how critical an alert is. Select from the dropdown: Critical Error, Error, or Warning.

  • Adjustment Factor

Click SAVE when finished.

Note

Warning: If you’ve made changes, you must log off and then log on again in the system to see the changes.

Examples of Alert Types Tasks

Click the tabs below for step-by-step instructions for creating common tasks on the Alert Types tab.

Rw ui tabs macro
Rw tab
titleRule Building

The Rule Building tab allows you to create individual alert types.

  1. Navigate to Compliance > Alert Monitor.

  2. Click on the Setup > Alert Types tabs.

  3. Click on the relevant alert type. In this example, we chose Age Exception.

  4. At the bottom, you will see this alert type below the Assigned Lookup Tables tab.

Note: Double-click on the alert type to open the Alert Type Detail window.

  • You can adjust the risk score: Enter the value in the Risk values field.

  • Click SAVE when finished.

  1. Double-click on the Alert Lookup – Age Rules table row.

  2. Change the start and end dates, if required, and click the Detail button on the Edit Lookup Table Assignment window. It opens the Age Alert table.

The table contains all the rules set up for the flag. Consider which rules you should add, delete, change, insert or renumber.

  • To add a new rule, click Add. It adds a new parameter at the end of the table.

  • To delete a rule, click Delete.

  • To change the rule, click Edit (or double-click the line).

  • To insert a rule, click Insert. Mainly it is used for grouping several alerts and setting the group ID for them. It allows for to evaluation of these alert rules one by one in the ascending or descending order. For example, for large trades, it is useful to verify the rules for different ranges (trade amounts) ($25000, $50000, and $75000).

  • To renumber a rule, click Renumber.

Select the parameters for your alert, based on the needs of your rule.

Info

Info: There are Key Values boxes (1) for many parameters. When this box is checked, the parameter is ignored. This means - the system goes to line one. If line one is checked, it is ignored. The system goes to line two. If line two is checked, it is ignored, etc. If the line is not checked, the system saves selected parameters. They are gatekeepers. Then the system reached the bottom (meets all criteria of the key values), At the bottom, there can be Return Values (2) (displayed without Key Values boxes). They analyze the values and can create alert to flag.

Rw tab
titleRisk Values

The Risk Values tab sets the risk value of your alert.

Note: This example sets up the Risk Value for Account Concentration.

  1. Navigate to Compliance > Alert Monitor.

  2. Click on the Setup > Alert Type tabs.

  3. Double-click Alert Type.

Info

There are 46 alert types, and each alert type can have a risk value assigned to it. These risk values can be adjusted within that type. Here you can assign the risk value. If you flag multiple alerts, the result is the sum of them. For example: For trades, there can be Commission Exception (5) and Employee Trade (2). The risk of the trade will be 7.

Rw tab
titleSuppression Days

The Suppression Days tab allows you to set the suppression days for an alert. This is applicable only for the five Account Alerts in the system (Account Concentration, Account Dates, Account Exception, Account Turnover, and Account Value Change).

Note: This example sets up the Suppression Days for the Cost to Equity alert.

  1. Navigate to Compliance > Alert Monitor.

  2. Click on the Setup > Alert Type tabs.

  3. Double-click Alert Type.

Note: Account Alerts are a snapshot in time. Several Account Alerts are run monthly. But if you want to look at the particular alert every quarter instead of every month, you can suppress that alert for 90 days. Enter the value in the Suppression Days field.

Session Management

The Session Management window shows a list of active alerts in the current session, as well as the alert generation history.

  • Click REFRESH to display the latest changes.

  • To filter the history results, enter the Start Date, End Date, User ID, and click FILTER.

  • Select the Task and click DETAIL to display the Queued Task Detail window.

The Queued Task Detail window contains more details about the selected task.

Audience: All jCore Users

Info

Functionality:The Alert monitor allows you to the setup and monitor surveillance for trades, sales, addresses, orders, accounts, data changes, licenses, and appointments.

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