Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Note

Warning: You may remove a Contact only if it is not connected to any account. If you try to delete a client with open accounts, the system will display an error message. Check for accounts in the Brokerage, Annuity,Insurance, and Trust tabs of the Contact Detailwindow.

...

Search Tabs

To search for specific Contacts, use the corresponding search tab:

Rw ui tabs macro
Rw tab
titleClients/Prospects

In the Clients/Prospects tab, you can find contact entries for individuals who are customers of your company.

If you manage Contacts for several Sales Representatives, select one of them from the Contact Manager for Employee (A) dropdown at the top of the window.

Enter the search criteria in any of the search fields (B) and click FILTER (C).

The list of corresponding entries appears in the results table (D).

To add a new individual entry, click ADD CONTACT (E).

CMr_Search_Tab1.png

This tab shows those search fields (B) that are used most often:

  • Last Name - Person’s last name

  • Tax ID - SSN for a person or EIN for an entity

  • Company - Employer of the customer as a linked entity defined in jCore

  • Location - List of your company locations

  • Type / Status - Client (statuses A-D) or Prospect (statuses Cold, Warm, Hot)

  • Attributes - Click the Magnifier icon to see additional attributes defined for your company

  • By Household - Group results by household ID

  • Contact GID - Internal system ID for the contact entry

  • First Name - Person’s first name

  • Category - List of pre-defined search categories. To create a new category, click the plus + icon. Alternatively click the Add Relationship button to run a group search and save it as a new category.

  • Last Contact From / To - When was the last interaction with the client

  • Birth Month - Person’s birth month

  • Employer - Person’s employer

  • Household ID - ID for the persons grouped under one household

Rw tab
titleAgent/Rep

In the Agent/Rep tab you can find potential agents or representatives to expand your network. This is an address book of people who may become employees of your company in the future. Once they become employees, their contact information will appear in the Employee Manager.

If you manage Contacts for several Sales Representatives, select one of them from the Contact Manager for Employee (A) dropdown at the top of the window.

Enter the Employer (B) and click FILTER (C).

The list of corresponding entries appears in the results table (D).

To add a new potential Agent/Rep entry, click ADD (E).

CMr_Search_System_Tab.png
Rw tab
titleSystem

In the System tab, you can find Bank Contact entries defined in the system. This is an address book of persons or businesses that do not have accounts with your company, but whom you need to contact.

If you manage Contacts for several Sales Representatives, select one of them from the Contact Manager for Employee (A) dropdown at the top of the window.

Enter the Employer (B) and click Filter (C).

The list of corresponding entries appears in the results table (D).

To add a new Bank Contact entry, click ADD (E).

CMr_Search_System_Tab.png
Rw tab
titleCompanies

In the Companies tab you can find entities that are customers of your company as well as entities that employ your clients and prospects.

If you manage Contacts for several Sales Representatives, select one of them from the Contact Manager for Employee (A) dropdown at the top of the window.

Enter the search criteria in any of the search fields (B) and click FILTER (C).

The list of corresponding entries appears in the results table (D).

To add a new Company entry, click ADD (E).

CMr_Search_Companies_Tab.png

This tab displays the most common search fields (B):

  • Type / Status - Client (statuses A-D) or Prospect (statuses Cold, Warm, Hot)

  • Category - List of pre-defined search categories. To create a new category, click the plus + icon. Alternatively, click the Add Relationship button to run a group search and save it as a new category.

  • Name - The name of the entity.

...

Using the advanced search functionality, You you can assign a group of Contacts or an individual Contact to another employee. This will create a Bank Relationship with the type Prospect and status Cold.

...

Rw ui steps macro
Rw step

In the main Contact Manager window, click the Add Relationship button.

CMr_AddRel1.png
Rw step

Select the SINGLE Search - by SSN, Name, etc. option and click OK.

CMr_AdvancedSearch_single.png

Note. : If you are in the Clients/Prospects tab, the Contact Search dialog will appear. If you are in the Companies tab, the Company Monitor dialog will appear.

Rw step

Fill out the search criteria in the Contact Search window and click FILTER.

CMr_AdvancedSearch_single2.png
Rw step

The system will show the list of matching Contacts. Click on the necessary entry and click SELECT in the top-right corner.

CMr_AdvancedSearch2.png
Rw step

This creates a Bank Relationship with the type Prospect and status Cold. You can open the Contact Details to change the type and status as appropriate.

CMr_BankRelationship_prospect.png

...

Rw ui steps macro
Rw step

In the main Contact Manager window, click the Add Relationship button.

CMr_AddRel1.png
Rw step

Select the GROUP Search - by sales characteristics option and click OK.

CMr_AddRel2.png

Note. : If you are in the Clients/Prospects tab, the Client Cross Seller dialog will appear. If you are in the Companies tab, the Companies Search Criteria dialog will appear.

Rw step

Fill out the search criteria in the Client Cross Seller window. Select the checkboxes to define which criteria will be used in the search.

Tip

Tip: Learn how to use the field controls for entering search criteria in the Navigating jCore > Entering Field Values section of the guide.

CM_Details_Neighbors_Client_Cross_Seller_by_zip.png
Rw step

Deselect the Process this request in the background job queue, and notify me upon completion option to see the results immediately. Or select this option to get the search list as a separate report.

Rw step

Click SEARCH in the top-right corner.

Rw step

jCore displays a list of Contacts that match your query.

CMr_AdvancedSearch_zip1.png
Rw step

Select which Contacts you would like to assign to the current Rep.

Note. : Rep’s name is shown in angle brackets: “Assign Contacts to <Last name, Name> using Category Name:”.

Tip

Tip. : Click in the first column to toggle the selection on (Yes) or off (No). Alternatively, use Select All/Deselect All buttons for the entire group of contacts.

Rw step

Specify a new Category Name and Description and click ADD CONTACT.

Alternatively, to save the search results for future reference, click SAVE.

In the Save Options window, select one of two choices:

  • Save Search Criteria Only - You will be able to open the list later, but the Contacts will not be assigned to the Rep.

  • Save Category, Add Selected Contacts to Manager Contact and Save Search Criteria - The new Rep will be assigned as the Bank Relationship for all the selected Contacts, and the Contacts will be marked with the new Search Category.

Rw step

This will add the current Rep as a Bank Relationship with the type Prospect and status Cold to all the selected Contacts.

Rw step

In the future, you can use the Category filter in the Contact Manager to find this specific group of customers.

CMr_AdvancedSearch_zip3.png

...