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titleChange History

Date

Changes

October 2023

Moved to RIA Productivity Suite space

January 2023

Initial Version

Additional Reviews

Your firm can choose from three New Account workflow templates (Small, Standard, and Large). The Standard and Large workflows include additional routing options for routing between the Service Associate (SA) and the Financial Professional (FP) before signing the Client’s account documents. Your Docupace team will review the options during implementation."

Example (Sending a Work Item to eSign)

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titleSA and FP settings

There are several Service Associates and Financial Professionals Several service associates and financial professionals have been pre-configured.

The Service Associate and the Financial Professional will not always have a one-to-one relationship. Several FPs could share one SA, or conversely, several Service Associates could share one Financial Professional.

User role and access rights determine the associations.

A. Service Associate

Rw ui steps macro
Rw step

Create a new account as described in How to Open a New Account.

Click Send to FP Review as the last step in the account creation process.

B. Financial Professional

Rw ui steps macro
Rw step

Open the main Dashboard and click the FP Review queue.

Rw step

Click the Get From Pool icon next to the FP Review queue.

Rw step

Click on the Work Item that you need to review.

Rw step

Review the documents. Click the Save icon if you have made any changes.

Rw step

Decide whether to:

  • Send to SA Review (button)

  • Cancel Request (button)

  • eSign (Actions > eSign)

  • Wet Sign (Actions > Wet Sign)

Rw step

To sign the documents electronically, click eSign (under the Actions dropdown). The system opens the Work Item Details screen.

Note: Historically, the signed documents go to the Back Office for review after receiving the signatures. Then, the Back Office Processor reviews and opens the account to see if everything is in good order. However, Schwab has its own DocuSign account and a different eSign process. After receiving the signatures, the system sends the Schwab documents to Advisors Own. There is no account opening process for Schwab in the Back Office for Schwab.

Rw step

The system verifies the documents and displays a confirmation message. It then sends a notification email to the client Client requesting them to they eSign.

C. Client 

Rw ui steps macro
Rw step

Client A client receives an email.

Rw step

The client Client must open the documents and sign them.

D. Service Associate

Rw ui steps macro
Rw step

The user assigned as the Financial Professional in the eSign Recipients screen receives an email when all eSign recipients have signed the documents.

Rw step

A Service Associate loggs logs into Docupace and open opens the Dashboard.

Rw step

Select the current queue with the eSigned Work Item. Open the Work Item.

Rw step

As the Service Associate, review the documents and send the Work Item to the Back Office.

Audience: Users of RIA Productivity Suite, Service Associates, Financial Professionals

Info

Feature: The RIA Productivity Suite is a toolkit for Advisory firms to digitize, streamline, and automate operations. Once Advisors fill out the forms for a New Account Opening, they can choose to wet sign or eSign the account documents.

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