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Business hours started (PT)
Business hours ended (PT)
Actions
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Action
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Sets Field Value
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Logic
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Set Work Item Skill
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Work Item.Skill
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Work Item.Workflow = Skills.Workflow
Work Item.Task Node = Skills.Node Name
Work Item.Request Type = Skills.Request Type
Work Item.Contract Folder.Resident State = Skills.Resident State
Work Item.Contract Folder.Producer Code = Skills.Producer Code
Work Item.Contract Folder.Product Name = Skills.Product Name
Work Item.Contract Folder.Suitability Level = Skills.Suitability Level
Work Item.Contract Folder.With Money = Skills.With Money
Work Item.Contract Documents.SUM(Check Amount) <= Skills.Check Amount Max
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Set Priority by Skills
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Work Item.Priority
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| Code Block |
|---|
If Match between WI and Skills Domain then
Work Item.Priority = WorkItem.Skills.Skills Rarity.Priority
else no match then
Work Item.Priority = 5 (Or if default app preference is available, use that.)
End If |
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Set Work Item SLA Due Date by Skill
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Work Item.SLA Due Date
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| Code Block |
|---|
If Match between WI and Skills Domain then
If Skills.SLA Same Day Is Not Null then
If TimePart(Work Item.SLA Start Time 209.120008) < Skills.SLA Same Day then
Work Item.SLA Due Date = Today @ Skills.SLA Same Day
else WI SLA after Skill Same Day SLA
Work Item.SLA Due Date = Next Business day (not including Holidays) @ Skills.SLA Same Day
end if
else
If "Expedited" Then
Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due Expedited)
else not "Expedited" then
Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due)
end if
end if
else no match then
Work Item.SLA Due Date = addBusinessHours(SystemTime, Application Preference.Default SLA Business Hours)
End If |
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Set Work Item SLA Due Date by Skill Expedited
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Work Item.SLA Due Date
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Set Work Item SLA Dates by Skill
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Work Item.SLA Task Due Date
Work Item.SLA Task Target Start Date
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| Code Block |
|---|
If Match between WI and Skills Domain then
If Skills.SLA Same Day Is Not Null then
If TimePart(Work Item.SLA Start Time) < Skills.SLA Same Day then
Work Item.SLA Due Date = Today @ Skills.SLA Same Day
Work Item.SLA Target Start Date = Today @ Skills.SLA Same Day
else WI SLA after Skill Same Day SLA
Work Item.SLA Due Date = Next Business day (not including Holidays) @ Skills.SLA Same Day
Work Item.SLA Target Start Date = Next Business day (not including Holidays) @ Skills.SLA Same Day
end if
else
If "Expedited" Then
Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due Expedited)
Work Item.SLA Target Start Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due Expedited - Skills.SLA Business Hours Lead Time)
else not "Expedited" then
Work Item.SLA Due Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due)
Work Item.SLA Target Start Date = addBusinessHours(SystemTime, Skills.SLA Business Hours Due - Skills.SLA Business Hours Lead Time)
end if
end if
else no match then
Work Item.SLA Due Date = addBusinessHours(SystemTime, Application Preference.Default SLA Business Hours)
Work Item.SLA Target Start Date = addBusinessHours(SystemTime, Application Preference.Default SLA Business Hours - Application Preference.Default SLA Business Hours Lead Time)
End If |
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Set Work Item SLA Dates by Skill Expedited
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Work Item.SLA Task Due Date
Work Item.SLA Task Target Start Date