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titleVersion History

Date

Change

August 2023

Initial Version

The Auth0 Dashboard allows you to view log events to investigate issues.

  • It displays log data of both actions taken in the dashboard by the administrators and authentications made by your users.

  • Facilitates diagnosis and resolution of authentication issues.

  • Maintains longer storage of log data.

Opening a Tenant Site

  1. Log into the Aut0 dashboard Auth0 Dashboard.

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  1. Search for desired organizationTenant (site).

    1. Select Organizations Click DEVELOPMENT (1) from on the left-side Main menu.

    2. Enter the organization name Click Switch tenant (2) and click <Enter>.

Note
    1. from the dropdown.

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  1. Select site docupace-preprod-financialtest2 from the list.

Notes: Alternatively, you can select the search option (e.g., Search by Email, Identity Provider, etc.) from the dropdown first, enter the search parameter, and click <Enter>.

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Enter.

The Reset button clears the Search field.

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Search For a User’s Logs

  1. Search for a User.

    1. Expand the User Management section and click Users (1) from the left-side menu.

    2. Enter the user name (2) and click

<Enter>
    1. Enter.

Tip
Note

Tip: Alternatively, you can select the

search

Search by (3) option from the dropdown first, enter the search parameter, and click 

<Enter>

Enter.

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  1. Find the desired user from the list and click on their name.

  2. On the User screen, click on the History tab.

  1. Find the required relevant Event and click on it.

  2. The Details section will display displays the logs needed for Engineering.   They If necessary, they can be copied and sent to Docupace support as needed.

Audience: Docupace Client Admin (BD Admin Users)

Info

Functionality: Instructions on how to pull logs for Docupace issues.

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Related Labels:

Related Labels
labelsIDP, identity-provider, Auth0, logs