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Introduction: This guide provides information about skill-based filtering, which purpose it Advanced Task Assignment. This feature allows the system to assign Work Items at the right time and to the right users with proper the appropriate skills regarding according to the serviceService-level agreement Level Agreement (SLA). |
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Change Log:
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October 2020March 2021 | Provided documentation about skill-based filteringthe Advanced Task Assignment. |
Audience: Docupace users Financial Professionals and System Administrators (BD Admins).
Functionality: Skill-based filtering aims at assigning Advanced Task Assignment aims to assign Work Items (WI) to the correctly-skilled users users with the appropriate and calculating SLA’s SLAs for WI’s based on attributes associated with the WI.