Once you create new Get from Pool Assignment rules, add actions to the Work Item:
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Attention: This step is required for all |
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Go to Administration > List Domains > Transition Actions.  Referring to Transition Actions
Select New Transition Actions to add a new action to Transition Actions. |  Adding a new action to Transition Actions |
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In Details, provide the preferred information for a new action. For more information about the flow, viewBuilding a Workflow > Transitions.
Providing preferred information for an actions
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In Actions:
a. Select Add, and then add the following actions (using Search tab > Name).
Set Priority by Skills
Set Work Item SLA Dates by Skill
Set Work Item SLA Dates by Skill Expedited
Set Work Item SLA Due Date by Skill
Set Work Item SLA Due Date by Skill Expedited
Set Work Item Skill
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Tip: You may need to add more actions according to your firm preferences. |
b. Once you add preferred actions, select Add in the upper-right corner.
Adding actions| Info |
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Information: Once you add skills, assign those skills to the appropriate user. |
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