Introduction: Starting Point is a wizard page within Docupace that walks a user through the creation of Work Items for new accounts, account maintenance, or any other workflows defined in the system. It is the engine that bundles forms for each Work Item. Use the Forms Matrix domain to configure what steps are included in the Starting Point wizard and which forms are bundled into the Work Items at the end of the step-by-step process.
Starting Point Overview
When an advisor launches the Docupace Starting Point either from the Docupace system or from a 3rd party CRM integration, a wizard opens and guides them through a step-by-step process to help determine the required set of forms to complete the paperwork.
Based on the advisor’s answers, the system assembles the appropriate forms into a packet (Work Item) for the advisor to fill out and process. Depending on the pre-defined workflow, the advisor can then either print the forms for a client's wet signature (and subsequent imaging back into Docupace) or process the work completely electronically (eSign).
The first question in the Starting Point “What do you want to do?“ shows the user a list of actions to choose from. Each of these actions matches a Request Group entry. For the Request Group to appear on this screen, you must define at least one Forms Matrix entry.
Related Pages
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Launching Docupace Starting Point from SmartOffice (Docupace Platform User Guides)
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Configuring Starting Point with the Forms Matrix (Docupace Platform User Guides)
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Using SmartOffice / Docupace Integration (Docupace Platform User Guides)
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Reviewing the Work Item Summary Screen (Docupace Platform User Guides)
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Creating a Forms Matrix Entry
You can configure the Starting Point logic in the Forms Matrix (338) domain. A Forms Matrix entry defines the steps and options included in the Starting Point wizard. It also lists forms that will be bundled into the Work Items when the advisor goes through the Starting Point steps.
To set up a new set of questions and the corresponding bundle of forms:
Fields and Sections for a Forms Matrix Entry
Example of a Forms Matrix Entry
Example: In this example, the following will occur:
when an advisor belonging to any Entity selects the following options in Starting Point:
Request Group - New Account
Vendor - Pershing
Product Type - Brokerage
any or none Product Names
Registration Type - Individual
Account Options - Disclosure Forms CRS
any or none Account Services
a client subfolder will be created with the Subfolder Type of
Brokerage, Registration Type ofIndividual, and Product Type ofBrokerage,a work item with a Request Type of
New Account - Brokeragewill be createdand this work item will contain these forms as Required Forms:
Form CRS
Brokerage New Account Form Requirements
Account Transfer
New Account Agreement.
Example: After defining a Forms Matrix, a completed record may look like this:
Copying an Existing Forms Matrix Entry
Tip: You can duplicate a Form Matrix record and then edit it. This is very useful when you need to create Required Forms and Optional Forms for the same set of Starting Point choices.
To copy an existing Form Matrix entry:
Best Practices
Add the Same Form to All Work Items
Fill out the Request Group and Forms sections of the Forms Matrix entry.
Set Required to Yes or No. This will add the form(s) to every Work Item created with the matching Request Group.
Example: If Forms Matrix record has no Vendor/Custodian associated with it, the system will add the associated forms, regardless of what users select in the Vendor/Custodian field.
Create a Required and an Optional Bundle
First, create the Required version of the Forms Matrix entry. Next, copy the Forms Matrix. In the duplicated entry set Required to No and change the list of forms. Save.
