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Launching the Integration

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Select a contact in Redtail. 

Contact selection screenImage RemovedContact selection screenImage Added
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Click on the Integration button.

Shows the Redtail user profile with a link to integrations highlighted in red.Image RemovedShows the Redtail user profile with a link to integrations highlighted in red.Image Added
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Click on Docupace in the list of integrations.

Redtail integration list showing Docupace as an option.
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Options for Docupace while in Redtail.

Docupace Options

Sending the Contact to Docupace

Once you have opened the Docupace integration window, you have three options.

  1. Single Sign-On

  2. Send To Client Folder

  3. Send To Starting Point

1. Single Sign-On

The image displays the Docupace Dashboard on the ePACs tab

Dashboard

When you click on Single Sign-On, Docupace will open in a new browser tab. You will first land on the Dashboard page as if you had logged in using a username and password. 

2. Send To Client Folder

Client Folder

When you choose this option, the client data that has been entered into Redtail will create a client in Docupace. This creates a client folder with a general Subfolder.


Note

Additionally, when you make any updates/changes to your Client Contact in Redtail, you can follow the same steps we just covered (choose the integration button at the top of the page in Redtail) and you can send the NEW details for the client to UPDATE Docupace.


Client Detail page.

Client Details

3. Send To Starting Point

If you prefer to open a new account in Docupace, you can choose the Send to Starting Point option from a Client Contact in Redtail.  This will launch a questionnaire that you can fill out, leading you to the right forms to complete the account opening process.

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The first screen you may see is going to prompt you to choose a Rep Code for the Client you are adding.  It is a requirement in Docupace to link a Rep to a Client, this update makes the process seamless.

The image shows the starting point page where users select a rep.

Starting Point

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 Choose the Rep that should be associated with the client you added from Redtail, then you will be taken to the next step in the questionnaire.

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After completing the questionnaire, the system will provide you with the necessary forms. You can then fill out the forms and send them for signing, supervision, and processing.

Displays small screenshots each showing a screen you may encounter while in stating point.

Starting Point Questionnaire