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titleView Changelog

Date

Change

June 2024

Initial version

Overview

In the Companies tab select You can see all entities that are clients of your company in the Company Monitor or in the Contact Manager > Companies tab.

Select your client from the search results and click DETAIL to view or modify the Company Details. Or click ADD to

To create a new entry, click ADD.

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The system opens the Company Detail window’s Main tab.

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The top section of the window (A) shows basic information about the client:

  • Name - The name of the entity

  • Tax ID, which can be:

    • Employer Identification Number for a business entity

    • Trust Identification Number for a trust entity

    • Tax Identification Number, a generic tax ID of any type, including international IDs

  • Custodian ID - ID of a specific custodian assigned to this client

  • Category - Assigned search categories (read here how to manage Search Categories)

  • Code - The shorthand code used for this Company.

  • Type / Status - Client (statuses A-D) or Prospect (statuses Cold, Warm, Hot)

Audience: Sales Representatives, Sales Managers, Financial Professionals

Info

Functionality: Company Details are used to create a new Company entry or to view and change all information about entities that are your existing clients that are entities.

Company Details Tabs

The Company Detailswindow tabs show all information about this customer or prospect.

Note: Your company site may be configured to hide unused tabs or show additional ones specific to your company. Company-specific tabs are not described here.

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titleMain

The Main tab contains basic information about a Company, their past events and planned events.

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This tab shows the fields that are used most often:

  • Abrev./ Symbol

  • Parent Company

  • Description

  • Wiring Instructions

  • Lead Source - Select a lead source defined in Contact Maintenance

  • Contact Type - Select a contact type defined in Contact Maintenance

  • Company Off. Name - The full official name of the company

  • Main Location

  • Address - Select the address type (Main, Branch, or others as defined in Contact Maintenance), then enter the street address

Tip

Tip: If you need to add a different type of address specific to this person (e.g., a sales office), select <Add New> in the dropdown. Enter the type and click OK.

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  • City - Enter the city

  • State - Select a US state

  • Zip Code - Can be up to nine numeric digits, no letters

  • Country - Leave empty for US addresses

  • Phone - Select the phone type (Home, Business, or others as defined in Contact Maintenance), then enter the number

  • E-mail - Select the e-mail address type (Home, Work, or others as defined in Contact Maintenance), then enter the address

  • Web Site - Select the web site website type (Official, Social, or others as defined in Contact Maintenance), then enter the address

There are additional sub-tabs at the bottom of the screen:

  • History - shows past events, such as letters or e-mails sent to the clientand public notes.

Comp_Details_Main_tab_History.png

  • Planned - shows planned events from the calendar, such as scheduled meetings or reminders to call the client.

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To add a Note, right-click on the tab and select Add.

  • Enter information in the Notes window. Click OK.

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titleContacts

This tab shows Contacts that who are employees of this Company.

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In this tab, you can right-click and select Add to add an employee.

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add contact persons for this Company.

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titleLookup Tables

This tab shows Lookup Tablesused for this Company. You can see all available tables in the Lookup Monitor.

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In this tab, you can right-click and select Add to add a Lookup Table:

  1. Click the three dots icon to choose the Lookup Table Name.

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  1. Filter the list by Table Name or Table Type. Select the Lookup Table in the list and click SELECT.

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  1. Choose the Start Date and End Date, then click OK.

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Rw tab
titleFinancial Information

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titleUser Defined Fields

The User Defined Fields tab displays the values defined for the selected Company. A user-defined field is a custom data field that your company may use in addition to the standard ones.

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titleAnnuity

The Annuity tab shows information about each customer’s Annuity Account with your company. This data is imported automatically. To see the account data, double-click the account in the table, and the Annuity Account Details window will open.

Select one of the accounts to see additional details at the bottom of the tab:

  • Balance

  • Status

  • Open Date

  • Surrender Date - only appears if the account has been canceled

  • Rep ID / Loc Code

  • Agent’s Name

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Actions available on this tab:

  • REGISTRATION - shows Registration Strings that are imported and processed to index the account automatically

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  • USER DEFINED - shows additional data fields defined by your company

  • CREATE NEW ACCOUNT - adds a new Annuity account manually

  • DELETE - deletes this account

  • FORM - adds forms to the account from the Forms Warehouse

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titleTrust

The Trust tab shows information about each Trust Account the customer has with your company. This data is imported automatically. Double-click an account in the table to see its data, and the Trust Account Details window will open.

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Actions available on this tab:

  • REGISTRATION - shows Registration Strings that are imported and processed to index the account automatically

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  • ACCOUNT - adds a new Trust account manually

  • DELETE - deletes this account

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titleBrokerage

The Brokerage tab shows information about each customer’s Brokerage Account the customer has with your company. This data is imported automatically. Select the account number from the dropdown to see each account’s data.

Information visible for each account reflects part of the data available in the Brokerage Account Details.

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Actions available on this tab:

  • FORM - adds forms to the account from the Forms Warehouse

  • REGISTRATION - shows Registration Strings that are imported and processed to index the account automatically

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  • USER DEFINED - shows additional data fields defined by your company

  • ACCOUNT - adds a new Brokerage account manually

  • DELETE - deletes this account

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titleInsurance

The Insurance tab shows information about each customer’s Insurance Account with your company. This data is imported automatically. To see each account data, doubleDouble-click the an account in the table to see its data, and the Insurance Contract Details window will open.

Select one of the accounts to see additional details at the bottom of the tab:

  • Total Premium

  • Contract Term

  • Agent’s Name

  • Death Benefit Value

  • Rep ID/ Loc. Code

  • Update Total Asset - if selected, the value of the insurance is included in the Total Assets value for this customer (by default, it is not counted as part of the assets)

  • Term Date

  • Issue Date

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Actions available on this tab:

  • REGISTRATION - shows Registration Strings that are imported and processed to index the account automatically

CMr_registration_strings.png

  • ACCOUNT - adds a new Insurance account manually

  • USER DEFINED - shows additional data fields defined by your company

  • DELETE - deletes this account

  • FORM - adds forms to the account from the Forms Warehouse

Rw tab
titleSummary

The Summary tab shows all Accounts stored in jCore that this entity has with your company. You can see the The totals for Primary Assets and Liabilities are at the bottom of the screen.

Note: To view and change external asset and liability information, go to the Suitability tab.

In this tab, you can:

  • select checkboxes to see Closed Accounts or Other Related Accounts

  • double-click on an account entry to view Account Details for each account

  • click the HOLDINGS button to view current Account Holdings for a Contact, including their current price

Comp_Details_Summary_tab.png

Rw tab
titleAttributes

The Attributes tab displays the attributes defined for the selected Company. An attribute is a custom data field that your company may use in addition to the standard ones.

Tip

Tip: A Systems Administrator in the Contact Maintenance tool can define values for these attributes.

Comp_Details_Attributes_tab.png

Rw tab
titleSuitability

The Suitability tab contains information about the client’s Financial Profile and Investment Experience. It is used for customer profiling and financial planning.

Tip

Tip: Accounts created through jCore will automatically appear in the Assets and Liabilities sections. You must manually enter any external assets and liabilities, which will then be calculated into the respective totals.

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Select the information in the Financial Profile section:

Tip

Tip: A Systems Administrator in the Contact Maintenance tool can define values for these dropdowns.

  • Net Worth

  • Annual Income

  • Tax Bracket

  • Income Source

  • Sp. Exp. Timeframe

  • Investment Income

  • Liquid Assets

  • Annual Expenses

  • Liquidity Needs

View the information about the latest Suitability interactions with the customer:

  • Last Update - shows the date when Suitability information was last changed on this tab

  • 36 Month Mailing - shows the date when the Company is due the following letter to confirm their Suitability information (for compliance purposes, a customer must be contacted every three years)

  • Trigger Letter - select this checkbox to force the system to send a Suitability Confirmation Letter to the Company the next time Letters are automatically run (the checkbox will then be automatically reset to unselected)

  • Suppress letter - select this checkbox to prevent the system from sending Suitability Confirmation Letters to the customer (for example, if it is a house account, an internal customer, or a corporation)

Note: The jCore Letter generation capability is an automatic process performed in the background. It combines information in the Mail Merge Recipient and Mail Merge Trigger tables to send Letters to your customers. The results can be viewed through Data Load Reports.

The Assets Information lists assets that are not stored directly in jCore.

Click Add to add an Asset.

CM_Details_Suitability_add_asset.png

Select the Internal Asset checkbox if the asset is kept at your company but not accessible through jCore (e.g., deposit account, credit card balance, alternative investment trust, etc.).

Select the information in the Client Suitability Info section:

  • Time Horizon Risk - overall investment period

  • Tolerance Overall - overall risk tolerance (you can also add individual tolerances on the account level)

  • Investment Objective - overall investment objective

Click Add to add Investment Objectives Information.

CM_Details_Suitability_add_invest_obj.png

The Liability Information lists assets that are not stored directly in jCore.

Click Add to add a Liability.

CM_Details_Suitability_add_liabil.png

Click Add to add the customer’s Investment Experience Information.

CM_Details_Suitability_add_exper.png

The Account Level Profile section lets you view this customer’s current and previous accounts. Double-click to open Account Details.

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Right-click and select Add to add Insurance Information.

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Tasks in the Company Details Window

There are several tasks that you can perform in the Company Details window, such as:

  • adding new members to the household

  • attaching a document to the Company entry

  • sending an e-mail to the client

  • viewing the event’s history.

Adding Household Members to Contacts

Household members are listed in the Household section of the Company Details Relationships tab.

There are three ways to add household members to a Contact:

  • Right-click and select Suggest (A) to find potential relationships automatically.

  • Right-click and select Add (B) to create a new Contact entry that is part of this person’s household.

  • Click SEARCH (C) on the right side of the section to find a specific Contact that is part of this household.

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Selecting Suggested Household Members

To find suggested household members:

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In the Household section of the tab, right-click and select Suggest.

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The system shows a list of Contacts with the same last name or who live at the same address.

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Select the Relationship Type for all Contacts that are members of this household. Then click the checkmark icon to add these relationships.

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The household members are added to the Household section (A). Click SAVE to keep the changes and close the Company Details window.

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Creating a New Record for a Household Member

To create a new Contact entry for a household member:

Adding Company Contact Persons

The jCore system keeps records of Companies (entities) and Contacts (individuals) that are your clients or prospects. These can be linked based on an employer-employee relationship.

There are two ways to link a Contact with a Company:

  • in the Contacts tabof the Company Detail window

  • in the ID tab of the Contact Detail window

Adding Contacts for a Company

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In the Household section of the tab, rightOpen Company Details > Contacts tab. Right-click and select Add.

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A new empty Person Relationship Detail window opens. Select the Relationship type (1) and make sure the Member of Household (2) checkbox is selected, then fill out the new Contact’s data and click SAVE.

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The new household member is added to the Household section (A). Click SAVE to keep the changes and close the Company Details window.

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Adding an Existing Contact as a Household Member

To search and add a specific Contact as a household member:

Note: You may need to search if the household member has a different last name and address than the Head of Household.

Click the three dots icon to select a Contact.

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On Filter the right side of the Household section, click SEARCH.

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In the Search dialog, fill out the search criteria (1) and click FILTER (2). Select the Contact in the results list and click SELECT (4).

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list of Contacts, select the employee, and click OK.

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A Person Relationship Detail window opens. Select the Relationship type (1) and make sure the Member of Household (2) checkbox is selected, then click SAVE.

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Select the Contact Type from the dropdown and click Yes.

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The household member Contact is added to the Household section (A). Click SAVE to keep the changes and close list of employees in the Company Details window.

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Adding Other Relationships to Contacts

Any additional relationships are listed in the Company Details Relationships Tab’s Other Relationships (B) section.

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To add a new Contact entry as a relationship:

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In the Other Relationships section of the tab, right-click and select Add.

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A new empty Person Relationship Detail window opens. Select the Relationship type (1) and make sure the Member of Household (2) checkbox is not selected, then fill out the new Contact’s data and click SAVE.

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The new relationship is added to the Other Relationships section (B). Click SAVE to keep the changes and close the Company Details window.

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Viewing Account Holdings for a Company

You can view the Company’s account holdings, including their current price, in the Summary tabof the Company Details:

> Contacts tab.

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The Company is specified as the Employer of the Contact in the Contact Details > ID tab.

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Adding an Employer for a Contact

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Select those Account records (1) that you want to check. Click the HOLDINGS (2) button.

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Open Contact Details > ID tab. Click the magnifying glass icon to find the Employer.

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The Account Holdings dialog opens. The Estimated Balance field shows the total amount of all Accounts based on the original price.

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Select the Show Current Price checkbox. The Estimated Balance field shows the total amount based on the current price.

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Viewing Event History

The Event History window displays all events (appointments, calls, tasks, etc.) for each Company based on the selected filter settings.

To open this window:

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Open the Company Details and click the HISTORY button.

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Define the filter settings and click FILTER.

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  • To delete the event, select the event and click DELETE.

  • To display event details, select the event and click DETAIL.

  • To view the links with other events, select the event and click LINK.

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Select filter parameters in the Event Link Browser window and click FILTER (1).

To open the required event, click on it in the Preceding or Subsequent Events list (2). The system opens the linked Task Detail window.

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Select the required event from the Preceding or Subsequent Events list (1) to delete the link and click DELETE (2).

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Uploading a Document File for a Company

When your home office receives customer documents (filled-out and signed account forms, change requests, scanned IDs, and others), you can keep them in jCore indexed to the specific Company entry. You can view all Documents uploaded to the system in the Document Monitor.

To add a new Document:

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Open the Company Details for the Company.

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Click the ADD DOCUMENT button. Alternatively, you can open the Documentstab, right-click in the table, and select Add.CM_Details_AddDoc1.pngImage Removed
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Select the document’s source in the dialog – Upload a local document, and click OK.

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Click the three dots icon next to the File Name field to select a document from your disk.

Note: Most image and document file types are accepted, including JPEG, PNG, PDF, DOC, and XLS.

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In the Upload Document window, add or change indexing information for the document and then click OK:

  • Account Number - select one of the Company’s Accounts if the document is related to a specific Account

  • Employee - select the representative who handles business with this Company

  • Rep ID - select a corresponding Rep ID number

  • Document Type - select a document type

  • Document Date - enter the date specified on the document

  • Provider - enter the name of the institution that is the author of the form

  • Document Name - automatically shows the file name, but you can change it to a more meaningful name

  • Document Signature Date - enter the date this document was signed

  • Assigned To - select the representative who will receive a reminder to follow up on this document

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The Documents tab displays the documents uploaded and indexed to the selected Company. You can also view all Documents uploaded to the system in the Document Monitor.

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Filter the list of Companies, select the employer, and click ADD.

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The Company is specified as the Employer of the Contact in the Contact Details > ID tab.

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The Contact is added to the list of employees in the Company Details > Contacts tab.

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