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Introduction: This guide provides information about skill-based filtering, which purpose it to assign Work Items at the right time and to the right users with proper skills regarding the service-level agreement (SLA). |
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Change Log:
Date | Changes |
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October 2020 | Provided documentation about skill-based filtering. |
Audience: Docupace users and System Administrators (BD Admins).
Functionality: Skill-based filtering aims at assigning to assign Work Items (WI) to the correctly-skilled users and calculating SLA’s for WI’s based on attributes associated with the WI.