Introduction: This guide provides information about skill-based filtering, which purpose it to assign Work Items at the right time and to the right users with proper skills regarding the service-level agreement (SLA).
Table of Contents
Change Log:
Date | Changes |
|---|---|
October 2020 | Provided documentation about skill-based filtering. |
Audience: Docupace users and System Administrators (BD Admins).
Functionality: Skill-based filtering aims to assign Work Items (WI) to the correctly-skilled users and calculating SLA’s for WI’s based on attributes associated with the WI.