Launching
Skills Domainthe Get from Pool Assignments domain
To perform skill-based Advanced Task Assignment filtering, launch the Skills Get From Pool Assignments domain:
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Adding
Skills forNew Get From Pool Assignment Record for a Work Item
Skill-based filtering(WI)
Advanced task assignment aims to assign the appropriate Work Items (WIs) to the appropriate users with the proper work items to users who have the appropriate skills. Thus, users can accomplish all the assigned WIs regarding the service-level agreement (SLA).
To add new skills:
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Find the already existing resident state. | Providing resident state |
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To add an issue state:
| Adding issue on the State pane, and then add the preferred State. | Adding a state |
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Find the already existing issue state.
Providing issue state
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Add the following information for skills, namely:
| Providing details for skill-based filtering Add the skill information in the following sections:
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Once you add all the appropriate information, in the upper-right corner, click select Save or Save and Close. | Saving information for skills |
You can also can:
Export search results to Excel. For more information, view Exporting Search Results.
Customize a view of reports. For more information, view Docupace Report Builder.
Saving results onto a computer