Introduction: This guide provides information about skill-based filtering. This feature allows the system to assign Work Items to users with the appropriate skills according to the service-level agreement (SLA).
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Change Log:
Date | Changes |
|---|---|
March 2021 | Provided documentation about skill-based filtering. |
Audience: Financial Professionals and System Administrators (BD Admins).
Functionality: Skill-based filtering aims to assign Work Items (WI) to users with the appropriate and calculating SLAs for WI’s based on attributes associated with the WI.