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You will be notified of NIGOs in two ways:
You will receive an email notifying that the work item has been NIGO’d and you will need to access Docupace in order to rectify it.
If the NIGO work items exist, then upon logging into Docupace, the NIGO queues will be visible under the My Tasks column.
To fix the NIGO documents and prepare them for wet-signing, perform the following steps:
| 1 | Click on the Work Item in the NIGO queue. If the work item does not appear in the respective NIGO queue, click the Get from Pool link on the top-right corner of the Dashboard. TipAll the NIGO work items that need resolution are automatically routed to the responsible Rep in these NIGO queues.Each time you click the Get from Pool link, the oldest work item will appear on your dashboard. NoteIt is recommended that you get only one work item from the pool at a time. This ensures that the oldest work items get processed first across all available reviewers. |  |
| 2 | Click on the work item row under ePACs Work Items section to open the Details form of the Work Item. |  |
| 3 | In the Details screen, scroll down to the NIGO Reason Codes section. TipInstead of scrolling, you can navigate to a section directly by clicking on the corresponding tab on the left side of the screen. |  |
| 4 | The reviewer will have sent you an email with more specific instructions on what to resolve. |  |
| 5 | Go back to your work item screen by clicking on the Work Item <#ID> next to Dashboard on top of your screen. On the right pane, you can see one of the client documents. |  |
| 6 | Check for the field with the missing information and fill it out. In this example, the account number should be filled out. Click the Save icon to save the updated document. NoteNot all NIGOs will require that a form be updated, but it is most likely that a form is NIGO’d due to some information that is missing on the form. | NoteThe form synchronization feature ensures that the Account Number, entered once, will be updated in all the documents in the Work Item. If required, you can manually go through all the documents in the work item by clicking on each of the documents under Client Documents section. Check if the NIGO code is applicable in each of the documents and fill out the missing information as required. |