In order to create a valid Work Item, several things must be present:

1. There must be a special page "createWorkItem" configured in the wizard. It is what creates the Work Item and passes it to the first queue in the workflow.

2. The wizard must pass values for the respective Work Item meta fields. There is a minimum set of work item fields. If these are not present in the pages of the wizard, the work item will not be properly created. The item will be unindexed and queued unto the Mailroom.

3. After the "createWorkItem" page is run, if additional data must be saved to the Work Item, then there must be an Action button of type Save Work Item configured within the wizard, that saves the values from the wizard to the Work Item. Or, alternatively, a "createOrUpdateWorkItem" special page must be run.

It is also possible to create interconnected Work Items from the same wizard. For example, if your wizard will create several accounts for the same client, the user will need to use the same client data for all the accounts. In that case, you can use an Action button of type Restart Wizard, but keep in a separate JS object all the meta field values that must stay the same for all interconnected Work Items.

A minimum set of Meta Field Names for creating a new Work Item:

Example of a set of PARAMS for a Work Item:

PARAM.ACCTCLASS=IC UMA
PARAM.ACCTCLASS.ID=140
PARAM.ACCTOPTION=\[Charity, Estate, Guardian\]
PARAM.BUSINESSTYPE.ID=4
PARAM.PRODUCTNAME.ID=12
PARAM.PRODUCTTYPE=Advisory
PARAM.PRODUCTTYPE.ID=32
PARAM.REGTYPE=Inherited IRA
PARAM.REGTYPE.ID=100
PARAM.REQUESTGROUP=CAO New Account
PARAM.REQUESTGROUP.ID=8
PARAM.STATE=AE
PARAM.VENDOR=PERSHING
PARAM.VENDOR.ID=2452

How to Add Forms to a Work Item

Include:

When a Work Item is created, it may be empty. There are several ways how to add documents to the new Work Item. These documents can be:

• added directly from the wizard,

• linked as Form Bundles automatically based on products selected by the user, or

• uploaded as files by the user (e.g. already filled out PDF files).

Add a Form Directly from the Wizard

To add a form to a Work Item when it is first created, you need to pass the form's GUID to the createWorkItem special page. You may add as many forms as necessary to the WI in this manner. This means you need to have a field on the wizard's page with the meta field name Form1.GUID or Form2.GUID, etc. for each form and with the form's GUID as this field's value. The GUID for any specific form is listed in its Form Details (search the Forms Library for the form).

Link Form Bundles

The Docupace System has the functionality to package one or multiple forms and link them as Form Bundles for specific products. To map which PDF Forms correspond to which products use the Forms Matrix (338) domain as described in the Forms Matrix administration guide.
When the user selects the specific product in the wizard and creates a Work Item, these forms will be automatically added to it and populated with such data, as is available.

Allow User to Upload Files

To allow the user to upload documents, create an Action button with type Upload Documents for Created Work Item. If a Work Item has already been created, it will open a File Upload dialog and allow it to attach files to the current Work Item. These may be scanned images of forms or PDF files with form values filled out.