Launching Skills Domain
To perform the skill-based filtering, launch to the Skills domain:
Filtering skills for WI
Skill-based filtering aims to assign the appropriate WI to the right users with proper skills. Thus, users can accomplish all the assigned WI regarding a service-level agreement (SLA).
In case the appropriate skills are absent, you can add new ones:
Under the Skills pane, click New Skills.
Provide the preferred information for them.
To save changes, click Save.
To save skill results onto your computer:
Click Export > Current Fields or All Fields > Save on your computer. The Excel file is now saved on your computer.
To customize the skills report:
Under the Skills pane, click Customize View.
To customize the skills report, move labels due to your preferences.
Tip: You can also view and copy Core API and Connect API to customize the page layout.
