Launching Skills Domain
To perform skill-based filtering, launch to the Skills domain:
Adding Skills for Work Item
Skill-based filtering aims to assign the appropriate Work Items (WIs) to the right users with the proper skills. Thus, users can accomplish all the assigned WIs regarding the service-level agreement (SLA).
To add new skills:
To save skill results onto your computer:
Click Export > Current Fields or All Fields > Save on your computer. The Excel file is now saved on your computer.
Saving results onto computer
Once you create new skills, you can assign Work Items (WIs) to the right people and at the right time.
For more information about working with WIs, view Working with Work Items.