Troubleshooting

When launching the AnnuityNet wizard, some users experience an error (view screenshot on the right). This error is related to Samesite cookies in your browser. You can prevent this issue in Chrome and Microsoft Edge by the following steps:

Browser

Steps

Chrome

Go to chrome://flags/#same-site-by-default-cookies
Set the SameSite by default cookies dropdown to Disabled.

Treat cookies that don't specify a SameSite attribute as if they were SameSite equals Lax. Sites must specify SameSite equals None in order to enable third-party usage. Mac, Windows, Linux, Chrome OS, Android

_{Disabling the SameSite by default cookies setting in Chrome}

3. Click Relaunch.

Your changes will take effect the next time you relaunch Google Chrome. Relaunch

_{Relaunching Chrome}

Edge

Go to edge://flags/#same-site-by-default-cookies
Set the SameSite by default cookies dropdown to Disabled.

_{Disabling the SameSite by default cookies setting in Edge}

3. Click Restart.

Your changes will take effect after you restart Microsoft Edge. Restart

_{Restarting Edge}

The image displays the AnnuityNet Wizard and an error message. The 'nonce' cookie was not presented with this request and so the user's session could not be verified.

_{Nonce error in AnnuityNet Wizard}