Based on your user role, a list of queues is configured to appear on the left of your dashboard. Select the relevant Home Office queue and click the Get from Pool link on the top right corner of your screen. Each time you click the Get from Pool link, the oldest work item will appear on your dashboard. Click on the Work Item you wish to open.

Best Practice Tip

It is recommended that you get only one work item from the pool at a time. This ensures that the oldest work items get processed first across all available reviewers.

The Work Item window is split into two panes. Scroll down to the Client Documents section on the left pane and click on each of the documents. Review the corresponding documents as they appear on the right pane. Ensure that the documents include correct information.

Click on the work item row under ePACs Work Items section to open the Details form of the Work Item.

In the Details form, you can provide information such as Memo Notes. As part of your review, you can see what tasks the work item has gone through till date under the Event History section. Based on your review, you can approve, NIGO, or reject the item. If you are NIGO’ing or rejecting the work item, it is mandatory to fill in the corresponding Reason Codes sections.

Working on the Home Office Queues