In the Details form, scroll down to the NIGO Reason Codes section and click on the Add button.

Tip: Instead of scrolling, you can navigate to a section directly by clicking on the corresponding tab on the left side of the screen.

On clicking Add, the system displays a list of codes called ‘NIGO Reason Codes’. These are a list of reasons for which NIGO’ing the Work Item is applicable. Choose one or more reasons relevant to the current circumstance and click Select

The codes are populated in the NIGO Reason Codes section. Click Save to apply these codes to the Work Item.

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Note: The number of codes applied is visible next to NIGO Reason Codes navigation tab on the left.

Note: The number of codes applied is visible next to NIGO Reason Codes navigation tab on the left.

When you clicking Save, the email template is populated with predefined information, including detailed text associated with the NIGO Reason Codes. The reviewer can add additional text to better communicate to the Rep regarding the action to be taken in order to clear the NIGO.

Attention: Some codes will require the Rep to have the entire forms bundle be re-signed. Refer to your internal procedures to know which NIGO Reason Codes constitute a material change and which do not.

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Note: You can NIGO a work item only after adding one or more reason codes. If you do not enter a reason code, the following error message appears:

Note: You can NIGO a work item only after adding one or more reason codes. If you do not enter a reason code, the following error message appears:

When you are satisfied with the content of your email, click Save and Close to go back to your Work Item panes.

To NIGO this work item, click the NIGO button on the top portion of the left pane. The item is routed to a Field Advisor NIGO queue for the rep to access the NIGO’d item and make the required changes.

Upon clicking NIGO, the processor is brought back to their Dashboard to select the next piece of work to process.

NIGOing the Work Items

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