Once you create new skillsGet from Pool Assignment rules, add actions to the Work Item:
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Go to Administration > List Domains > Transition Actions. | Image Modified Referring to Transition Actions |
Select New Transition Actions to add a new action to Transition Actions. | Image RemovedImage Added Adding a new action to Transition Actions |
In Details, provide the preferred information for a new action. For more information about the flow, viewBuilding a Workflow > Transitions. | Image RemovedImage Added Providing preferred information for an actions |
In Actions: a. Select Add, and then add the following actions (using Search tab > Name). Set Priority by Skills Set Work Item SLA Dates by Skill Set Work Item SLA Dates by Skill Expedited Set Work Item SLA Due Date by Skill Set Work Item SLA Due Date by Skill Expedited Set Work Item Skill
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Tip: You may need to add more actions according to your firm preferences. |
b. Once you add preferred actions, select Add in the upper-right corner. | Adding actions |
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