Docupace Platform R1 2023
Table of Contents
Connect: 4.68
Core: 24.14
This article shares the new features, updates, and fixes that are part of the R1 2023 release.
Overview
Key Innovations
This section shares information about key updates or new features available on the Docupace Platform.
New
Analytics
Reference #: KEY_01_R1_2023
Change: Integrated Google Analytics into the Docupace sites.
Benefit: The information we collect will allow us to improve Docupace site performance and system usability in the near future. We'll be able to make meaningful enhancements where it matters the most to our users.
Docupace will be tracking site usage information, such as the number of unique users per site, average session duration, statistics on user interactions with the system, and so on.
Important! Our implementation of Google Analytics does not collect any personal identifiable information (PII) or user-sensitive data.
Google Analytics can be disabled on a site-by-site basis through an application preference. Set application.googleAnalytics.common.enabled
to No. This feature is enabled by default.
Event-Based Retention
Reference #: KEY_02_R1_2023
Change: Compliance officers can configure an automatic digital shredding process for any documents stored in Docupace. They can review documents scheduled for deletion and approve their removal from the system.
Benefit: Allows to maintain a clean system and remain compliant with organizational and federal data retention requirements.
Event-Based Retention (EBR) allows you to configure rules based on system events. These rules determine how long specific documents must be retained before they can be digitally shredded.
Once shredded, all document images, links, and references to them from Work Items are deleted.
Related Pages
-
Event-Based Retention (Docupace Platform User Guides)
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What is Event-Based Retention? (Docupace Platform User Guides)
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How to Apply Retention Rules to Documents (Docupace Platform User Guides)
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How to Create Retention Rules (Docupace Platform User Guides)
Centralized Mapping
Reference #: KEY_03_R1_2023
Change: Added a new CUSTODIAN-PERSHING namespace for the Pershing NAO integration.
Benefit: With the addition of this namespace, centralized mapping becomes easier to configure. This will lead to more standardized future implementations and quicker rollout of mapping bug fixes on the current sites.
Related Pages
-
Confirming Successful Docupace Update (Docupace Platform User Guides)
-
Namespace (Glossary)
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Including Special Pages (Docupace Platform User Guides)
IDP Multifactor Authentication (MFA)
Reference #: KEY_04_R1_2023
Change: Docupace now supports Auth0 multifactor authentication (MFA).
Benefit: This type of authentication enables an additional layer of security by requiring users to provide multiple forms of identification, such as a password and a one-time verification code.
The standard setup uses Adaptive Multifactor Authentication via SMS Notification. This means that the system will send the user a code via text message. They must enter this code in order to complete the login process. Adaptive MFA only triggers MFA when high-risk events are present. For example, MFA will trigger when a user tries to sign in from:
a device that has not been used to access the site within the last 30 days.
a geolocation that indicates an impossible travel situation compared to the last login.
an IP address associated with suspicious behavior.
Note: Client's without their own IDP will be required to use the Docupace IDP (includes Adaptive Multifactor Authentication).
Related Pages
-
Pulling Auth0 Logs (Docupace Platform User Guides)
-
Auth0 Dashboard User Guide (Docupace Platform User Guides)
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Requesting Access to the Auth0 Dashboard (Docupace Platform User Guides)
Improvements
Envestnet
Reference #: KEY_05_R1_2023
Change: Envestnet sends proposals as documents that are stored in the Client Subfolder.
Benefit: Now users can see proposals in Docupace.
This update adds new attributes to the Client Subfolder domain (115) to handle these documents.
They map to the BASE namespace as follows:
Registration Handle =
ACCOUNT.ACCOUNT1.RegistrationHandle
Proposal Handle =
ClientProposal.ProposalHandle
Service Request Handle =
ClientProposal.ServiceRequestHandle
All three attributes use STRING (0,100) as their format.
Related Pages
-
Envestnet Integration (Docupace Platform User Guides)
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Proposal-Existing App (Docupace Platform User Guides)
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Creating Strategy Modifications for a Proposal in Envestnet (Docupace Platform User Guides)
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Client Sync between Docupace and Envestnet (Docupace Platform User Guides)
-
Creating an Envestnet Proposal for Several Owners (Docupace Platform User Guides)
Salesforce
Reference #: KEY_06_R1_2023
Change: Our Salesforce integration now allows users to perform workflow actions without leaving Salesforce. These actions include:
Adding and replacing documents
Adding and reviewing Advisor Notes
Viewing the Event History
Transitioning work items within the workflow
Benefit: We have significantly improved the visibility and efficiency for users working with the work items and documents in Salesforce.
Related Pages
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Field Mapping for Salesforce Standard Objects (Docupace Platform User Guides)
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Field Mapping for Redtail Standard Objects (Docupace Platform User Guides)
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Configuring Docupace Settings for Salesforce Integration (Docupace Platform User Guides)
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Salesforce.com Integration (Docupace Platform User Guides)
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Configuring the Salesforce Integration (Docupace Platform User Guides)
Apps
This section describes updates to apps and/or wizards in the Docupace system.
Improvements
Docupace Start
Reference #: APP_01_R1_2023
Change: Added support for meta field name patterns. Created a standard function that calculates meta field names by combining the page group name, field group name, and field name.
Benefit: Less hard-coding. Meta field names are generated dynamically, as the end-user enters more data sets into the app (e.g. additional beneficiaries, several addresses, etc.).
Reference #: APP_02_R1_2023
Change: Created a navigation framework for apps created with Docupace Start.
Benefit: Adaptive navigation that makes apps more user-friendly.
Added a new second-level navigation element that lists pages in a page group. The system keeps track of the intended order of pages and group hierarchy. Navigational buttons - Previous and Next - work as expected, moving the user to adjacent pages in the pre-defined order. App developers can customize the style of the navigation.
Reference #: APP_03_R1_2023
Change: Apps created with Docupace Start can now use either the old QUIK! namespace or the new Docupace BASE names.
Benefit: This will lead to more standardized future implementations that are not affected by changes made by QUIK! to field names in their forms.
If the Application Using Docupace Names parameter is enabled, apps synchronize Starting Point data using Docupace names. By default apps work with the old names.
Related Pages
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Filling Out Each Data File (RIA) (Docupace Platform User Guides)
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Grouping and Accessing Favorite Forms in Docupace System (Docupace Platform User Guides)
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Using the Docupace Forms Library (Docupace Platform User Guides)
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Creating New Records in the System: Options Under the New Menu (Docupace Platform User Guides)
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Form Details Screen: Properties and Settings Overview (Docupace Platform User Guides)
Fixes
Docupace Start
Reference #: APP_04_R1_2023
Change: Fixed a bug in the Docupace Start app. When app developers were adding UI elements to a new page, the page appeared blank.
Docupace Administration
This section shares information about changes to features used by Docupace administrators, such as domains, configuration settings, changes to integrations with other systems, or improvements to core functionality.
New
Client Documents Domain
Reference #: ADMIN_01_R1_2023
Change: Added three new attributes to the Client Documents domain (111). These attributes are generic and may be relabeled as needed to serve your organization’s needs.
Benefit: Allows you to customize the information you capture about client documents without having to contact Engineering.
The new attributes are disabled in Security Manager by default. They currently use generic labels, but you can change the field name displayed to users.
Attribute | Type | Example of Label Change |
---|---|---|
Document Date | Date | Document Approval Date |
Document Question | Boolean Field (ie. Yes/No) | Did the client receive a copy? |
Document Text | String (text) | Document Summary |
Improvements
PreciseFP
Reference #: ADMIN_02_R1_2023
Change: Added a new attribute (External Doc ID) to the Client Documents domain (111) that is required for the document storage integration with PreciseFP.
Benefit: Enhances document storage between PreciseFP and Docupace which allows for storage of the external document ID reducing the potential for duplication.
The new attribute is called External Doc ID. When a client document relates to a record in PreciseFP, the system synchronizes the External Doc ID from the document storage integration.
Retrieve
Reference #: ADMIN_03_R1_2023
Change: Added a new application preference that turns off the Retrieve auto-search for specified domains.
Benefit: Prevents users from experiencing a timeout error when trying to search domains with thousands of records.
When you open a domain through Retrieve, the system automatically displays all records from that domain. Some domains have so many records that the search times out. The system then displays an error to the user.
Type domain IDs into the application.domain.disableAutoSearch Memo Value field separated by a comma. The system will disable auto-search for those domains.
Fixes
Administration Tab
Reference #: ADMIN_04_R1_2023
Change: Fixed an issue where the clickable area of certain titles on the Administration screen were larger than expected.
List Domains
Reference #: ADMIN_05_R1_2023
Change: Resolved an issue where searching for domains using the Contains filter returned no results.
Integrations
This section shares information about how the Docupace System integrates with outside systems.
New
API
Reference #: INT_01_R1_2023
Change: This enhancement supports opening multiple iframes from external systems through SSO (Single Sign-on) login.
Benefit: Allows Developers to embed Docupace content into other sites and CRM content into Docupace pages.
Any CRM integration that uses the OAuth protocol for its SSO may open multiple Docupace pages and dialogs at the same time. Developers can embed iframes into an external system that will show content from Docupace.
Improvements
Envestnet
Reference #: INT_02_R1_2023
Change: Created a new application preference (esign.transaction.combine.task.list) that allows site admins to control the Combine eSign logic.
Benefit: Work Items that relate to the same Envestnet proposal are sent as part of one eSign transaction.
Work Items get a Pending Combined Transaction status until the Advisor completes all relevant paperwork. Then the system sends all the documents in a single eSign envelope to each signer.
To enable this application preference, enter into the Memo Value field the names of queues that must combine multiple Work Items, e.g. Pending Advisor Review
, Pending eSign
.
Set the preference to null
to send such Work Items as individual eSign transactions.
The names of the Pending Advisor Review queue and the Pending eSign queue may vary by site.
Fixes
AnnuityNet
Reference #: INT_03_R1_2023
Change: Fixed an issue with the eSign Date not populating on AnnuityNet forms for Sammons Annuities.
User Experience
This section describes updates that affect the end-user experience.
New
Email Notifications
Reference #: UE_01_R1_2023
Change: Added a new mechanism for configuring actions that automatically send emails to clients when a Work Item transitions between queues in the workflow.
Benefit: The Advisors do not have to manually write emails notifying the clients when the account is opened, funded and trades completed.
After the email is sent, information is added to the Memo Notes History of the Work Item, showing the Docupace user who completed the workflow step and the email addresses where the notification was sent.
Fixes
Advisor Office Workflow
Reference #: UE_02_R1_2023
Change: Fixed a bug where there was an extensive delay between clicking the Get from Pool button and the system assigning a Work Item to the user.
Starting Point
Reference #: UE_03_R1_2023
Change: Resolved an issue where Rep information was missing on the Summary page of a Work Item created from Starting Point for a new client.
Reference #: UE_04_R1_2023
Change: Resolved an issue where an underscore ( _ ) appeared on the Save/Save and Close toolbar when creating a new client in Starting Point.
Work Items
Reference #: UE_05_R1_2023
Change: Resolved an issue when after editing Work Item details (e.g. ADV Notes, NIGO Reason Code, or eSign info), clicking Save and Close took the user to the wrong screen.
Reference #: UE_06_R1_2023
Change: Resolved an issue that caused stamping a document to fail on the first attempt when stamping multiple documents.
User Settings
Reference #: UE_07_R1_2023
Change: Fixed a bug that caused a system error when opening the User Settings screen.