In the Work Item with the status "Pending Advisor Review” (section Actions) click Send for review.

The client data has to be verified by FIS ChexSystems. When the information is received back from FIS ChexSystems into the Docupace system, Docupace stores this information in the CIP Verifications domain. The information received back can be made visible to both the user and back-office based on security rights.

Work Item in status “Pending Advisor Review”

Open the Client folder details - click the Details icon inside the Client folder.

Opening a “Client Folder Details”

Go to the section CIP Verifications

In this section data of each verification process is displayed. By default verification results can be: “Verified”, “Failed”, and “No Record Found”.

“Verified” means all the required data is correct and the client is eligible for further procedures. The Work Item will continue through the normal workflow.

“Failed” means some of the required data didn’t pass the verification. It means the Work Item will be routed to a different processing queue in the workflow. Work Item with client’s documents are redirected to the Back Office where manual adjustments/overrides to the IDV or OFAC status can be made. This override will be logged back to FIS ChexSystems and within Docupace and allow the Work Item to move forward through the workflow process.

“No Record Found” means for some reason (system error or client data can’t be accessed, there are no records of the person) client data can’t be verified. In this case, the Work Item is redirected to the back-office for future investigation.

note

Note. If a customer requests more statuses, Back Office can modify a configuration by adding new statuses and defining different workflows for them.

Example. To describe that failed Work Item has been reviewed by Back Office, the status “Manual Pass” can be applied.

Note. If a customer requests more statuses, Back Office can modify a configuration by adding new statuses and defining different workflows for them.

Example. To describe that failed Work Item has been reviewed by Back Office, the status “Manual Pass” can be applied.

Section “CIP Verifications”

In the CIP Verification section select the required verification item from the list and click Details icon.

Navigating to “CIP Verification Details” screen

Depending on the access rights defined in client preferences CIP verification details are displayed differently:

For basic or advanced users (image on the right):

In the read-only mode or
With an option to change the verification status

For Back Office or other users with administrator rights (4 images below):

In separate sections and with an option to change the verification status

In both cases, a detailed list of verified items, their results, and verification process-related information is displayed.

Verification details for simple or advanced users

Section Details shows some basic information about the client: Name CIP Submit Date Verification Results (with the option to override the result) Remarks Work Item Tax ID Date of Birth Driver's License Phone Country Name Status	Section “Details”
Section OFAC Check shows the verification results against the Office of Foreign Assets Control databases of threats to the national security, foreign policy, or economy of the United States: OFAC External ID OFAC Status OFAC Results	Section “OFAC Check”
Section ID Check shows the verification against the client’s data: CIP External ID Tax ID Status Date of Birth Status Driver’s License Status Phone Status Address status	Section “ID Check”
Section Report displays the summary of all verified data with some explanations.	Section “Report”

After the verification, if the Work Item successfully passes the verification process, the workflow can be continued in a standard way.

Guidelines for users